[Support request] install gp premium

[Adrian]

i tried to install Head On template

i installed the theme with all options

I can only get some design, but not the site …in the exact shape and form of the template.

Can you help me?

Adrian

[Tom]

Hi there,

It looks like the content didn’t import. Did you do the “Import Content” step inside the importer?

If so, can you tell me what version of WordPress you’re using?

Let me know 🙂

[Adrian]

i have the last version

can I send you the login details, so you can check?

[Tom]

That would be great, thanks! https://generatepress.com/contact/

Be sure to mention this topic 🙂

[Adrian]

i just send

[Tom]

I believe this is an issue with the PHP version on your server. It seems there’s a bug that’s preventing the content import on servers running a PHP version older than 5.6.

For now, I would ask your hosting to upgrade you to PHP 7 (it will make your website faster, too). If they can’t do that, I would ask them to do 5.6 at the very least, as anything before that is no longer supported and vulnerable to hackers.

We’ll get this bug fixed in GPP 1.8.

Thanks!

[Author]

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