[Support request] in our website before updating, the sidebar in product page not show nothin

Home Forums Support [Support request] in our website before updating, the sidebar in product page not show nothin

Home Forums Support in our website before updating, the sidebar in product page not show nothin

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
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  • #745855
    Consultoria y marketing 2010 S.L.

    in any product page (example)
    https://sherrycard.com/tienda/imprenta/tarjetas-de-visita/tarjetas-de-visita-baratas/

    not show any sidebar.

    You can see with work correctly y past staging copy:

    https://staging12.sherrycard.com/tienda/imprenta/tarjetas-de-visita/tarjetas-de-visita-baratas/

    but i made a los of changes, and i preferer to repair this error. Thanks.

    #746114
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    It looks like the necessary content classes aren’t coming through.

    Are you overwriting any theme templates? Any custom functions relating to WooCommerce?

    #746523
    Consultoria y marketing 2010 S.L.

    No. I only upgrade plugin generate press.

    i Try to put another theme (storefront), and show the widget (in right side, but show it) If you want i can give you a user/pass admin to try (with production site and stagin site)
    Please give me a e-mail or private chat. Thanks.

    #746897
    Tom
    Lead Developer
    Lead Developer

    You can send details through the Account Issue form here: https://generatepress.com/contact/

    Just be sure to mention this topic.

    Thanks!

    #746937
    Consultoria y marketing 2010 S.L.

    Los datos del error ya están comentados en estos mensajes. No se que más necesitas para solucionarlo. Como te comento, todo vino a raiz de actualizar generate press.
    .

    #747075
    Leo
    Staff
    Customer Support

    Tom is hoping that you could provide the login access to your site so we can take a look form the backend.

    Any chance you can provide that through Account Issue here?
    https://generatepress.com/contact/

    Just need to reference this topic URL.

    #747488
    Consultoria y marketing 2010 S.L.

    How do I pass the access data to the panel? the forum is read by everyone.

    #747588
    David
    Staff
    Customer Support

    Hi there,

    you can submit the User ID and Password using the form found on this link: https://generatepress.com/contact/

    Please also add the URL of this topic to the form.

    #748880
    Tom
    Lead Developer
    Lead Developer

    It looks like there’s some broken HTML on the page, which is causing the issue.

    Do you have any HTML in your widgets/hooks?

Viewing 9 posts - 1 through 9 (of 9 total)
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