[Resolved] Importing Pixel theme – content

[Nikolay]

Hello. I have just purchased GP Premium and I’m trying to import the Pixel theme from Site Library. I checked the optional “Import content” box. The import is successful, plugins, etc get imported correctly, but no pages, images (except site logo) etc. get imported – I still have a completely empty site. How can I get the demo content?

[Leo]

Hi there,

When you go to Dashboard > Pages, do you see the correct pages being imported?

Is there any content in them?

Let me know 🙂

[Nikolay]

Hello!

No, there are no imported pages.

[Leo]

Very weird. And you didn’t get any error message during the import process either?

Can you try doing it again?

Let me know 🙂

[Nikolay]

No, no error messages. I reset WordPress with a plugin and retried, the result is the same.

[Leo]

Can you send us dashboard login access through Account Issue here?
https://generatepress.com/contact/

Make sure to include topic URL and I’ll forward to Tom to have a look.

Thanks 🙂

[Nikolay]

Done! I accidentally sent it as “Pre-Sale question”, hope it’s still ok.

[Leo]

Received.

I’ve forwarded to Tom.

He will get back to you 🙂

[Nikolay]

Thanks!

[Tom]

Strange, I tested it on your site and you’re right – it seems the content file is empty.

I tested Pixel on our local server and it worked.

Without being able to debug your WP installation, I would guess your server is preventing WordPress from downloading the .xml file. Do you have another server to test on?

For now, I can give you the content.xml file which you can manually import through Tools > Import. Let me know if you want to do that 🙂

[Nikolay]

Hello!

Thank you for taking a look. I have to use this server (it’s a VPS), so it would probably be no use to test it on a different one. Can you provide me the .xml file? And I’ll still have to manually download and insert the image files, right?

[Tom]

Sure – right click this link and save the file to your computer: https://gpsites.co/files/pixel/content.xml

Then upload it in “Tools > Import”.

WordPress will handle the image files if you tell it to download attachments.

[Nikolay]

Yes it works now, thanks a lot!

[Tom]

You’re welcome 🙂

[Author]

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