[Support request] Import of Awaken site gives 400 Error

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Home Forums Support Import of Awaken site gives 400 Error

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  • #1032403

    I have the latest GP and Premium plugin. I have disabled other plugins and cleared the cache. When I try to import the Awaken site I get a 400 error. I use the sucuri security/firewall package. When I click “Import” my browser console shows:

    POST https://brightinformation.com/wp-admin/admin-ajax.php 400
    (anonymous) @ VM238:1
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=5.2.3:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=5.2.3:4
    import_options @ admin.js?ver=1.8.3:381
    (anonymous) @ admin.js?ver=1.8.3:342
    dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=5.2.3:3
    r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=5.2.3:3

    {readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
    abort: ƒ (a)
    always: ƒ ()
    complete: ƒ ()
    done: ƒ ()
    error: ƒ ()
    fail: ƒ ()
    getAllResponseHeaders: ƒ ()
    getResponseHeader: ƒ (a)
    overrideMimeType: ƒ (a)
    pipe: ƒ ()
    progress: ƒ ()
    promise: ƒ (a)
    readyState: 4
    responseText: “0”
    setRequestHeader: ƒ (a,b)
    state: ƒ ()
    status: 400
    statusCode: ƒ (a)
    arguments: null
    caller: null
    length: 1
    name: “statusCode”
    prototype: {constructor: ƒ}
    __proto__: ƒ ()
    [[FunctionLocation]]: load-scripts.php?c=0…e,utils&ver=5.2.3:4
    [[Scopes]]: Scopes[3]
    statusText: “error”
    success: ƒ ()
    then: ƒ ()
    __proto__: Object

    Lead Developer
    Lead Developer

    Hi there,

    A 400 error is typically a permissions error – I’m willing to bet it’s your firewall preventing the content from being downloaded.

    Do you get the error right away in the library, or only during a specific step?

    Let me know 🙂

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