[Support request] Import Misses customizations

[Sam]

When we import an exported GP site, we are missing some customizations.

We are using the GP Pro export with all options checked (we have also tried with all but the GP Site option checked).

When we import, many settings are not restored. Here are a few.

• remove top bar widgets
• Menus -> main -> (scrolll down) Display Location -> Select Check “Primary Menu

We are moving on old site to a new host. The old site has a different theme. We import the old db, then apply a series of imports (GP, elementor, WordPress Pages). We need to import widgets via the Widget Importer & Exporter plugin, but have not done that.

Many other items do look OK upon reimport:

Appearance -> Customise -> Layout -> Blog
Content Single
Check all except “Display tags”
Content Archive
Excerpt
55
Read More
Check only: Date, Author, Infinite Scroll, Button to load posts
Featured Image Archive
Display images, no padding
Below title
H=150px, W=auto
Featured Image Posts
Display images with padding
Above title
Center
H=250px, W=auto
Featured Image Pages
Not sure what this controls… need more digging
Columns
Check “display posts in columns”
2
No featured, no masonry

Pretty technically savvy, so OK to give us mysql queries, etc.

[Tom]

Hi there,

The GP export/import is only for GP-related options in the Customizer. Things like widgets, menus etc.. are separate.

It may be worth trying a plugin like this if you need everything: https://wordpress.org/plugins/customizer-export-import/

Hope this helps 🙂

[Author]

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