[Support request] Images Show In WordPress Editor but not the site

Home Forums Support [Support request] Images Show In WordPress Editor but not the site

Home Forums Support Images Show In WordPress Editor but not the site

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  • #742983
    hoya

    I have a staging environment. Here I am switching to GeneratePress from another theme. My images display fine in the non-staging site. A support person from my hosting said everything looks fine with the staging site so it must be a plugin or theme issue. In the wordpress editor I can see my uploaded images fine. But not at the actual URL. Some images work and some don’t. Here is an example of one image showing but the second one doesn’t. It is near the top of the page. URL below.

    #742987
    hoya

    If I upload the image with my page builder, Thrive, it shows in the URL. But if I use the WordPress Editor, the same image does not display on the post. (although I can see it in fine in the editor.)

    #742989
    Leo
    Staff
    Customer Support

    Hi there,

    Is this the second image you are referring to?
    https://www.screencast.com/t/Jty7xK6DEkcp

    If so I can see them.

    Keep in mind you are using Thrive so the GP actually doesn’t have much control.

    #742997
    hoya

    That one was not showing up earlier. Can you check the url again? I added 3 photos near the top. Two are displaying but the third one just shows the tiny box with the alt tag. I’m using Chrome and Safari to check and they both show the same.

    #743001
    Leo
    Staff
    Customer Support

    Can you try #1 here to eliminate any plugin conflicts first?
    https://docs.generatepress.com/article/debugging-tips/

    Maybe start with the caching plugin first.

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