[Resolved] Image Issue

[metcomllc@aol.com]

The fist product image “Conquer Your Fear of Abandonment” (below the header, 1st row on the far left) is not visible. See the page in the private information.

https://hw-screenshots.sea-proxy.windystorage.com/screenshots/2021-11-02_16-42-37-3d09d862-bb6d-464f-bbca-255e37dbce58.png

It is also not visible on https://www.tryhypnosisnow.com/hypnosis-downloads/ if you scroll down to the area which shows new downloads.

[Leo]

Hi there,

This shouldn’t be a GP or WooCommerce issue – otherwise it would happen for every product and not just one.

Can you try re-uploading the product image?

If that doesn’t help, can you disable all plugins except GP premium and WooCommerce to test?

[metcomllc@aol.com]

I re-uploaded the product image and it seems to work now. I cleared my cache plugins but I still see the missing image when I use https://geopeeker.com

Does Woo-Commerce cache images?

[Leo]

Does Woo-Commerce cache images?

I don’t believe so. You can check with their support team to confirm.

[metcomllc@aol.com]

Do you see the image now?

[Elvin]

Hi there,

I’ve checked the page as well and I still see the placeholder image.

The product image shows up when I check on mobile but not on desktop.

Can you try disabling ALL plugins (especially optimization plugins) and check again?

[metcomllc@aol.com]

Thanks

[Elvin]

I believe you’ve fully sorted it out? Feel free to re-open this if you need further help. 🙂

[Author]

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