[Resolved] image from the About page is missing on mobile phone live version

Home Forums Support image from the About page is missing on mobile phone live version

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #989900
    susan

    The image on my About page is missing when I view it on my iPhone. It does show on the desktop and even shows when I inspect it on the mobile view option while trouble shooting on WordPress. But the live version as shown on my phone shows an empty space with the caption below

    #989911
    David
    Staff
    Customer Support

    Hi there,

    that image has a 404 error – try replacing that image and clear any plugin caches.

    #989977
    susan

    Hi Thank you for getting back to me. I replaced the image and now I need to clear the plugin cache. I wasn’t sure how to do that, so when I googled how to ‘clear plugin cache’ i came across several articles that recommend using a -plugin to do this. Do I actually need another plugin or can you direct me on how to do this manually

    Thank you

    #989999
    Leo
    Staff
    Customer Support

    You’d only have plugin cache if you are using a caching plugin.

    Are you using a caching plugin? You can check your list of plugins under Dashboard > Plugins.

    Sometimes there is default server cache as well.

    #990080
    susan

    I am not using a caching plugin. I reloaded the image and it is still not showing on the iPhone.

    #990098
    Leo
    Staff
    Customer Support

    Just checked using my iPhone and it’s working:
    https://www.screencast.com/t/o2YYKUxrgl

    Can you try clearing your browser cache or test with incognito mode?

    #990195
    susan

    Yes, it’s working now. I reloaded the image again and then found the cache button on the dashboard

    Thank you

    #990238
    Leo
    Staff
    Customer Support
Viewing 8 posts - 1 through 8 (of 8 total)
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