[Support request] Image and Gallery Error Message

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  • #1037614

    I am receiving an error message anytime I try to use an image or gallery block on my WordPress site. I have checked another website that I use WordPress on, and I do not receive the same error message. The other site allows me to add an image or gallery to the page I’m trying to add it to.

    The error message I receive says: “This block has encountered an error and cannot be previewed.” I cannot upload or add images from the media gallery at all. I’m not able to do anything with images.

    Please help!

    Customer Support

    Hi there,

    I don’t believe that’s causing by GP.

    Can you first disable all plugins except GP Premium to test?

    If that doesn’t help, does the issue still exist if you switch to a twenty series WordPress theme temporarily?

    Let me know 🙂

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