Home › Forums › Support › I have 3 question This topic has 25 replies, 3 voices, and was last updated 6 years, 5 months ago by Leo. Viewing 11 posts - 16 through 26 (of 26 total) ← 1 2 Author Posts November 9, 2017 at 10:37 am #419809 LeoStaff Customer Support Have you tried disabling all non-GP premium plugins? November 9, 2017 at 10:56 am #419833 John No, I am afraid because I can not find out the exact problem. November 9, 2017 at 11:58 am #419894 LeoStaff Customer Support But that’s the steps you need to take to locate the problem. I assume the problem will disappear once all non-GP premium plugins are disabled, then you can re-activate them one by one to pin down the problem. November 10, 2017 at 8:44 am #420862 John I tried but can not find the problem. please help me. If you permit me I will send my admin login details via Or If you have any other way to share login details. Please help me. November 10, 2017 at 9:17 am #420919 LeoStaff Customer Support This is something you will have to do by yourself. I still see other plugins activated on that page. We can take a look at the page once you disable all plugins (except GP + Code Snippet where you added the author photo snippet) November 10, 2017 at 9:27 am #420931 John I deactivate most of plugins. please check now. November 10, 2017 at 9:51 am #420954 John Currently, only activate thrive architect because when I deactivate this content disappear. and GP premium also activated. November 10, 2017 at 10:04 am #420964 John Finally, I find the culprit plugin which is jetpack. Now I turn off this popup gravatar settings. Please check now. And send me CSS code. November 10, 2017 at 10:15 am #420970 John Now I solve the problem. November 10, 2017 at 10:16 am #420972 John Solved problem, thank you November 10, 2017 at 12:05 pm #421047 LeoStaff Customer Support No problem! Author Posts Viewing 11 posts - 16 through 26 (of 26 total) ← 1 2 You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In