[Resolved] I have 3 question

Home Forums Support [Resolved] I have 3 question

Home Forums Support I have 3 question

Viewing 11 posts - 16 through 26 (of 26 total)
  • Author
    Posts
  • #419809
    Leo
    Staff
    Customer Support

    Have you tried disabling all non-GP premium plugins?

    #419833
    John

    No, I am afraid because I can not find out the exact problem.

    #419894
    Leo
    Staff
    Customer Support

    But that’s the steps you need to take to locate the problem.

    I assume the problem will disappear once all non-GP premium plugins are disabled, then you can re-activate them one by one to pin down the problem.

    #420862
    John

    I tried but can not find the problem. please help me.

    If you permit me I will send my admin login details via

    Or If you have any other way to share login details.

    Please help me.

    #420919
    Leo
    Staff
    Customer Support

    This is something you will have to do by yourself. I still see other plugins activated on that page.

    We can take a look at the page once you disable all plugins (except GP + Code Snippet where you added the author photo snippet)

    #420931
    John

    I deactivate most of plugins. please check now.

    #420954
    John

    Currently, only activate thrive architect because when I deactivate this content disappear. and GP premium also activated.

    #420964
    John

    Finally, I find the culprit plugin which is jetpack. Now I turn off this popup gravatar settings.

    Please check now. And send me CSS code.

    #420970
    John

    Now I solve the problem.

    #420972
    John

    Solved problem, thank you

    #421047
    Leo
    Staff
    Customer Support
Viewing 11 posts - 16 through 26 (of 26 total)
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