[Resolved] Huge gap in menus

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  • This topic has 5 replies, 3 voices, and was last updated 4 months ago by Leo.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #1452726
    Marc

    Hi,

    We do not recall playing in CSS or any other options over the week-end, but our website, which was working properly on Saturday, now has a huge gap between the menus and the content. Even the links of the menus themselves are showing below that huge gap.

    The fly-in menu on the right (named ‘Centre d’aide’ in the top bar) also now has content that is split, with some items at the top and others at the bottom.

    Any ideas where I should look for troubleshooting?

    Thanks in advance,

    MG

    #1452737
    Leo
    Staff
    Customer Support

    Hi Marc,

    Just viewed the site and don’t believe I’m seeing the issue:
    https://www.screencast.com/t/n6vibMawABII
    https://www.screencast.com/t/a7n3ISrCZ

    Am I missing something here?

    Let me know 🙂

    #1453250
    Marc

    Hi, Leo (and others).

    Indeed, our home page seems to be ok on your first picture. But if you click any menu item, you’ll see the big gap with the submenus showing at the bottom. On your second picture, if you scroll down in our menu, you’ll see other items that should be up with the current 2-3 items.

    MG

    #1453418
    David
    Staff
    Customer Support

    Hi there,

    looks like a script is being loaded in the <head> of your site that has bad HTML/Code – which is breaking the page layout.

    If you have any hooks or custom functions that adds code to your header then please remove them to see which one is causing that. If you haven’t and functions such as this then try disabling all other plugins to test for conflicts

    #1460432
    Marc

    Hi, David, Leo, Tom, others.

    I have disabled all our plugins, the problem is still there. I have deleted all custom CSS before putting it back, the problem was still there. I have changed our menu to a backup of an older menu that was working properly, the problem is still there.

    I am a bit at a loss of what to check and try next. It is a big inconvenient, since all sub-pages on our website are now showing with a big grey rectangle and the drop down menus appear at the bottom of this zone when we click on them. I really thought one of the above procedures would have pointed in the right direction, but it seems like not.

    Thanks in advance for your help in troubleshooting this.

    MG

    #1460437
    Leo
    Staff
    Customer Support

    Can you disable all plugins and let us have a look?

    Doesn’t look like it’s all disabled currently.

    This is definitely an issue with a custom function or a plugin.

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