[Support request] hosting came with DIVI – Site Library unavailable

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  • This topic has 1 reply, 2 voices, and was last updated 12 months ago by David.
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  • #1022401
    Baudouin

    For this project I had the client buy hosting with infomaniak – I’m using the classic editor. Here is what I’m able to do with the Site Library :

    – choose a site in the library (the page builder : none library)
    – backup a .json with settings

    that’s it !

    No green check marks like in the tutorial video, no site going from the library to my client’s wordpress install.

    thanks in advance

    #1022450
    David
    Staff
    Customer Support

    Hi there,

    so can you see the details page with the 3 steps?
    The first thing to do is check the “I understand that this step will overwrite my Customizer settings. It is recommended that you only use the Site Library on a fresh site.” Checkbox and hit Backup. Once thats done it will step you through the process.

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