[Support request] Homepage Error

Home Forums Support [Support request] Homepage Error

Home Forums Support Homepage Error

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #751633
    Gevorg

    Hello,

    I hope you can take a look at this strange issue:

    When I add a link to the button on the homepage, it completely breaks. The hero section just disappears. And yesterday, I also discovered that the same happens when I try to modify the SEO title and meta description of the homepage. So pretty much anything I touch breaks the homepage.

    Thank you

    #751727
    Leo
    Staff
    Customer Support

    Hi there,

    Hmm not a lot to go on here.

    Can you try if this happens when all plugins except GP Premium is activated first?

    Let me know ๐Ÿ™‚

    #751731
    Gevorg

    Hi Leo,

    Yes, just tried it without the GP Premium and the same thing happened.

    #751749
    Leo
    Staff
    Customer Support

    So that’s with no plugins activated?

    Then does it work when you activate a twenty series WP theme?

    #751750
    Gevorg

    So, when I deactivate GP premium, does the site run on GP or on the twenty?

    #751752
    Leo
    Staff
    Customer Support

    GP premium is a plugin so deactivating it won’t change the theme for you:
    https://docs.generatepress.com/article/generatepress-and-gp-premium/

    #751754
    Gevorg

    I see. Would you think it can be another plugin causing it or the custom homepage template?

    #751791
    Tom
    Lead Developer
    Lead Developer

    Any chance you can show us a screenshot of the error? Just so we know what to look for exactly.

    Let me know ๐Ÿ™‚

    #751795
    Gevorg

    Yes, just made a backup to mess up the site on purpose))

    error

    #751797
    Gevorg

    #751800
    Gevorg

    Not sure how to share the image. Tried as an image and a link. Can you see it?

    #751804
    Gevorg
    #752081
    David
    Staff
    Customer Support

    Hi there,

    disable your other plugins and then enable one by one to find the culprit.

Viewing 13 posts - 1 through 13 (of 13 total)
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