[Support request] Home page hero div seems to be taller than slider

Home Forums Support Home page hero div seems to be taller than slider

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1425727
    Vera

    I am using a SmartSlider inside the GP header element on my home page. Everything was working fine for the first few months, then one day I noticed the slider had dropped down 100-200 px (approx — hard to tell) and displays a larger static b/g image of the first slide in the extra space at the top. When I inspect the element, it shows that the .page-hero computed size is 492 px high while my slider setting is set at 200 px high (in the plugin’s settings). The entire page-hero area appears to be more like 300-400 pixels high.

    Also, when I use WP’s Customize function/tool to try tweaking the CSS, everything looks the way it should be. But as soon as I exit Customize, it goes wonky again. I still tried editing the CSS for the .page-hero height but to no avail. Any ideas what the issue could be and how to correct it?

    Usual environment: 9.7” iPad Pro, iOS 13.4+
    Desktop: Mac OS 10.15.4
    #1425739
    Leo
    Staff
    Customer Support

    Hi there,

    Can you disable the caching plugin so I can inspect the code a bit better?

    Let me know 🙂

    #1426138
    Vera

    Hi Leo — I’ve disabled what I think is my only caching plugin. If there’s another one, is there a way to tell which it is?

    Usual environment: 9.7” iPad Pro, iOS 13.4+
    Desktop: Mac OS 10.15.4
    #1426249
    David
    Staff
    Customer Support

    Hi there,

    i am not seeing the issue now you have disabled the cache. Can you clear your browser cache to confirm this ?

    If its now working then it may have just been a Cached code issue. Try re-enabling your cache now.

    #1434865
    Vera

    I’m sorry for the delay in responding.

    Yes, it does seem to have stopped now. Any ideas about what might cause something like this —— just so I can watch out for it? It happened once before, but I don’t recall what I did to correct it or if it stopped randomly.

    Thank you!

    Usual environment: 9.7” iPad Pro, iOS 13.4+
    Desktop: Mac OS 10.15.4
    #1435107
    David
    Staff
    Customer Support

    The Slider is using Javascript to calculate the size based on the screen size. Sometimes they bug out when the JS/CSS is cached. Generally clearing caches resolves those issues.

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.