- This topic has 5 replies, 3 voices, and was last updated 2 weeks, 3 days ago by David.
August 31, 2020 at 3:05 pm #1425727Vera
I am using a SmartSlider inside the GP header element on my home page. Everything was working fine for the first few months, then one day I noticed the slider had dropped down 100-200 px (approx — hard to tell) and displays a larger static b/g image of the first slide in the extra space at the top. When I inspect the element, it shows that the .page-hero computed size is 492 px high while my slider setting is set at 200 px high (in the plugin’s settings). The entire page-hero area appears to be more like 300-400 pixels high.
Also, when I use WP’s Customize function/tool to try tweaking the CSS, everything looks the way it should be. But as soon as I exit Customize, it goes wonky again. I still tried editing the CSS for the .page-hero height but to no avail. Any ideas what the issue could be and how to correct it?Usual environment: 9.7” iPad Pro, iOS 13.4+
Desktop: Mac OS 10.15.4August 31, 2020 at 3:26 pm #1425739LeoStaffCustomer SupportSeptember 1, 2020 at 1:45 am #1426138Vera
Hi Leo — I’ve disabled what I think is my only caching plugin. If there’s another one, is there a way to tell which it is?Usual environment: 9.7” iPad Pro, iOS 13.4+
Desktop: Mac OS 10.15.4September 1, 2020 at 3:44 am #1426249DavidStaffCustomer Support
i am not seeing the issue now you have disabled the cache. Can you clear your browser cache to confirm this ?
If its now working then it may have just been a Cached code issue. Try re-enabling your cache now.September 8, 2020 at 1:04 am #1434865Vera
I’m sorry for the delay in responding.
Yes, it does seem to have stopped now. Any ideas about what might cause something like this —— just so I can watch out for it? It happened once before, but I don’t recall what I did to correct it or if it stopped randomly.
Thank you!Usual environment: 9.7” iPad Pro, iOS 13.4+
Desktop: Mac OS 10.15.4September 8, 2020 at 4:58 am #1435107DavidStaffCustomer Support
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