[Support request] Hero background video problem

[Alberto]

Hello
I’m working with GP 2.3.2 and GP Premium 1.8.3 and I’ve got this issue only with Safari at iOS devices.
The video I’m using as a background at homepage hero doesn’t play.
I’ve checked the server (the file plays going into the URL in uploads) so it seems its an issue with the theme.
This is the code I’m using:

<video loop muted autoplay playsinline poster="https://tipibcn.com/wp-content/uploads/2019/06/home-visual1.jpg" class="background-video">
    <source src="https://tipibcn.com/wp-content/uploads/2019/06/tipisbcn.mov" type="video/mp4">
</video>

Any thoughts?

TIA

[David]

Hi there,

The theme wouldn’t interfere with how a device renders a video container – and its working for me on MacOS Safari and iOS iphone – it does take a while to load. Note the video won’t autoplay on iOS if the device is in low power mode.

Which browser and iOS versions are you running?

[Alberto]

Hello David
Thanks for your reply!
I’m running the video in last versions both iOS and Safari.
Neither is running on my iPad (iOS 9.3.5) which doesn’t have low power mode

Any thoughts?

[David]

Its probably your version of iOS – i think the support for background video was added in iOS 10 or later

[Alberto]

Hi David
The video doesn’t play but it plays right if I enter the URL (wp-content/uploads/…/my-video.mov) in the browser. Is it because of autoplay?

[David]

the older mobile OS’es block autoplay background videos. So yes – if you updated to a iOS 10+ you should see that it is then supported.

[Alberto]

Ok
I’ll try in a device with iOS 10+

Thank you David

[David]

You’re welcome – i am not sure what version it was they allowed it but i think it was around 10

[Author]

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