[Support request] Hero background video problem

Home Forums Support Hero background video problem

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #943644
    Alberto

    Hello
    I’m working with GP 2.3.2 and GP Premium 1.8.3 and I’ve got this issue only with Safari at iOS devices.
    The video I’m using as a background at homepage hero doesn’t play.
    I’ve checked the server (the file plays going into the URL in uploads) so it seems its an issue with the theme.
    This is the code I’m using:

    <video loop muted autoplay playsinline poster="https://tipibcn.com/wp-content/uploads/2019/06/home-visual1.jpg" class="background-video">
        <source src="https://tipibcn.com/wp-content/uploads/2019/06/tipisbcn.mov" type="video/mp4">
    </video>

    Any thoughts?

    TIA

    #943656
    David
    Staff
    Customer Support

    Hi there,

    The theme wouldn’t interfere with how a device renders a video container – and its working for me on MacOS Safari and iOS iphone – it does take a while to load. Note the video won’t autoplay on iOS if the device is in low power mode.

    Which browser and iOS versions are you running?

    #943694
    Alberto

    Hello David
    Thanks for your reply!
    I’m running the video in last versions both iOS and Safari.
    Neither is running on my iPad (iOS 9.3.5) which doesn’t have low power mode

    Any thoughts?

    #943714
    David
    Staff
    Customer Support

    Its probably your version of iOS – i think the support for background video was added in iOS 10 or later

    #943953
    Alberto

    Hi David
    The video doesn’t play but it plays right if I enter the URL (wp-content/uploads/…/my-video.mov) in the browser. Is it because of autoplay?

    #943957
    David
    Staff
    Customer Support

    the older mobile OS’es block autoplay background videos. So yes – if you updated to a iOS 10+ you should see that it is then supported.

    #943985
    Alberto

    Ok
    I’ll try in a device with iOS 10+

    Thank you David

    #943989
    David
    Staff
    Customer Support

    You’re welcome – i am not sure what version it was they allowed it but i think it was around 10

Viewing 8 posts - 1 through 8 (of 8 total)
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