[Support request] Header + Elements + Elementor

[Victoria]

Dear colleagues!

Please advise why can happen such a thing:

I’ve made a header for a page using Elements. Everything is good, but – whet I change to mobile devices – it disappears… It’s very strange and I already checked all settings in customising menu and Elements.. What can it be? These are screens (work with GP+Elementor)

Desktop: http://prntscr.com/n9pbbz
Mobile devices: http://prntscr.com/n9pbw9

Thanks a lot in advance!

[Leo]

Hi there,

Have you fixed this?

This is what I see on mobile now:
https://www.screencast.com/t/UuLqkh8yUAJ

[Victoria]

Hello, Leo!

No, this page is just a stub. I work with inner page and for now I tuned off Elements header. What sould I send you to check this?

Thanks in advance,
Victoria

[Leo]

I’d need to see the page with the problems on a live site, preferably with all caching disabled 🙂

[Victoria]

Ok! For instance this page: sitename/services, here Elements hader is enabled. If you need admin log and pass:
istokrealty
ylRxe9&*

Thank you!
Brgds,
Victoria

[Leo]

Hmm there isn’t any content on desktop or mobile.

Have you added some content in the header element content box?

[Victoria]

Hm, maybe it’s my mistake? I use Elements to make a header zone just with logo and menu, but without any other things (images or content)…

[Leo]

Sorry so what is the issue exactly?

This is what I’m seeing on the /services page:
https://www.screencast.com/t/V5Ewh3Kf

Is this not correct?

[Victoria]

This is correct! But I cannot find why the menu changes on mobile resolution? Look at this screenshot: http://prntscr.com/na6kya

So in the desktop mode – it’s okay, but in mobile mode the background is disappeared. So I’m trying to understand where is the mistake..

[Leo]

Are there any transparent colors set under the site header tab?
https://docs.generatepress.com/article/header-element-overview/#site-header

[Author]

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