[Support request] Header Element with Single Product Pages

[Klaus]

Hello,

the Header Elements that I created work fine on most of my pages. Unfortunaltely it does not work with woocommerce single product pages. I can select a product in the settings of Elements, but it seems to show the featured image as a header instead. Semms to be a bug.

I guess I should mention, that I have defined a “Single Product Element” as well (like I saw in one of your tutorial videos, a layout element for WC Single Products).

You can look here: https://apis.tools/produkt/stylus-dateneingabe-touchpen/
and here: https://apis.tools/produkt/arbeits-handschuh-fuer-imker/

These are product pages but the header element is not shown.

Here it works as designed: https://apis.tools/warenkorb/

Every page has a custom header picture. The pages above should have the same picture.

Klaus

[David]

Hi there,

so all of the product pages should be showing a Custom Image?
If so then it sounds like a Display Rules conflict. Which display rules have you used for this page:
https://apis.tools/warenkorb/

[Klaus]

Hi, for these three pages I have selected the same rule (the same image), as I tried to prove my theory: there is a bug. As I wrote it may be, that there is a conflict between the “layout element” for single products and the header element for single products. Klaus

[Klaus]

And I tried just now to disable the “layout element” for single products that I created. When disabling that element, there is no change. So it is not a conflict with that layout element. This is the first rule I set for a product page. So there should be a conflict hiding anywhere. I just found that it doesn’t work with “products”. Klaus

[Klaus]

Sorry: So there should NOT be a conflict hiding anywhere.

[David]

Do you have any other header elements created?

[Klaus]

Yes.

[Klaus]

Yes and no.

I have a “Meta hook element”, for metas, I have a “Google Analytics hook” element, I have a “Font Awesome hook” Element. And 17 Header Elements as page headers. But none of these are involved with Woocommerce Pages.

[David]

So i tested using a Custom Image background on a Single Product and it works.
I can only assume that one of your other Header Elements has a conflicting Display Rule.

Example:

1st Header created = set to display on ALL PRODUCTS or ENTIRE SITE etc. ( ie a global location )
2nd Header created = set to display on 1 x specific product.

For the 2nd header to display you would have to exclude the chosen specific product from the 1st Header.

[Klaus]

And I don’t seem to have any Header Elements set with conflicting rules. Each Header seems to go to different posts, pages and categories.

[David]

would you be willing to provide us with temporary admin access to the site so we can take a look?
If so you can send the login details via the Account Issue form here:

https://generatepress.com/contact/

If you could add the URL of this topic to the form so we can track.

[Klaus]

So the hook elements are set for the entire site. Only this one header is set to products and to the WC checkout. For your testing: you also need to set a product image, as the headers seem to draw from the product image.

[Klaus]

Yes, I will send you my user credentials.

[David]

That is not normal behaviour, here is a test site with products including images. If you select any product you will see they all have the same header element image:

https://merch.assemblewp.com/shop/

[Klaus]

I have sent my credentials. I’m exited to hear from you. Of course I also could check a plugin conflict first. Should I? I haven’t disabled the other plugins yet, to test?

[Author]

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