- This topic has 18 replies, 2 voices, and was last updated 4 years ago by David.
May 10, 2019 at 5:02 am #895108Klaus
the Header Elements that I created work fine on most of my pages. Unfortunaltely it does not work with woocommerce single product pages. I can select a product in the settings of Elements, but it seems to show the featured image as a header instead. Semms to be a bug.
I guess I should mention, that I have defined a “Single Product Element” as well (like I saw in one of your tutorial videos, a layout element for WC Single Products).
You can look here: https://apis.tools/produkt/stylus-dateneingabe-touchpen/
and here: https://apis.tools/produkt/arbeits-handschuh-fuer-imker/
These are product pages but the header element is not shown.
Here it works as designed: https://apis.tools/warenkorb/
Every page has a custom header picture. The pages above should have the same picture.
KlausMay 10, 2019 at 5:15 am #895121DavidStaffCustomer Support
so all of the product pages should be showing a Custom Image?
If so then it sounds like a Display Rules conflict. Which display rules have you used for this page:
https://apis.tools/warenkorb/May 10, 2019 at 5:19 am #895126Klaus
Hi, for these three pages I have selected the same rule (the same image), as I tried to prove my theory: there is a bug. As I wrote it may be, that there is a conflict between the “layout element” for single products and the header element for single products. KlausMay 10, 2019 at 5:27 am #895134Klaus
And I tried just now to disable the “layout element” for single products that I created. When disabling that element, there is no change. So it is not a conflict with that layout element. This is the first rule I set for a product page. So there should be a conflict hiding anywhere. I just found that it doesn’t work with “products”. KlausMay 10, 2019 at 5:28 am #895136Klaus
Sorry: So there should NOT be a conflict hiding anywhere.May 10, 2019 at 5:46 am #895158DavidStaffCustomer Support
Do you have any other header elements created?May 10, 2019 at 5:54 am #895164Klaus
Yes.May 10, 2019 at 5:59 am #895167Klaus
Yes and no.
I have a “Meta hook element”, for metas, I have a “Google Analytics hook” element, I have a “Font Awesome hook” Element. And 17 Header Elements as page headers. But none of these are involved with Woocommerce Pages.May 10, 2019 at 6:00 am #895170DavidStaffCustomer Support
So i tested using a Custom Image background on a Single Product and it works.
I can only assume that one of your other Header Elements has a conflicting Display Rule.
1st Header created = set to display on ALL PRODUCTS or ENTIRE SITE etc. ( ie a global location )
2nd Header created = set to display on 1 x specific product.
For the 2nd header to display you would have to exclude the chosen specific product from the 1st Header.May 10, 2019 at 6:04 am #895172Klaus
And I don’t seem to have any Header Elements set with conflicting rules. Each Header seems to go to different posts, pages and categories.May 10, 2019 at 6:07 am #895174DavidStaffCustomer Support
would you be willing to provide us with temporary admin access to the site so we can take a look?
If so you can send the login details via the Account Issue form here:
If you could add the URL of this topic to the form so we can track.May 10, 2019 at 6:10 am #895179Klaus
So the hook elements are set for the entire site. Only this one header is set to products and to the WC checkout. For your testing: you also need to set a product image, as the headers seem to draw from the product image.May 10, 2019 at 6:12 am #895180Klaus
Yes, I will send you my user credentials.May 10, 2019 at 6:13 am #895181DavidStaffCustomer Support
That is not normal behaviour, here is a test site with products including images. If you select any product you will see they all have the same header element image:May 10, 2019 at 6:19 am #895185Klaus
I have sent my credentials. I’m exited to hear from you. Of course I also could check a plugin conflict first. Should I? I haven’t disabled the other plugins yet, to test?
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