[Support request] header/banner issue

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This topic contains 12 replies, has 2 voices, and was last updated by  David 2 weeks, 4 days ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1141022

    Craig

    Hi,

    I am using the Artisan theme which I love. The header/hero sections of the pages and blogs are great and I really want to use these for all pages.

    For the homepage, blog page and individual blog pages these work great. I’ve even customized them with colours and background images.

    My issue is with existing pages (other than the homepage) and any new pages I create – I cannot seem to make these appear? Am I doing something wrong or do I need to add code?

    For example, I have an existing About, disclaimer and Privacy Policy that I’d like these headers to appear on as I’d like to keep everything consistent. I just can’t seem to figure this last bit out.

    my site is in staging mode at the moment – i can provide you access to the staging version of my site if need be.

    Thanks
    Craig

    Thanks
    Craig

    #1141231

    David Customer Support

    Hi there,

    the Site uses the Header Element:

    https://docs.generatepress.com/article/header-element-overview/

    TLDR – go to Appearance > Elements.
    Within you should see Header Element assigned to Front Page, Posts etc.
    Edit the one that includes the Posts and on its Display Rules tab you can add Pages to the Locations as well.

    #1142164

    Craig

    Hi David,

    Thanks for the reply.

    This is a change I did before contacting you guys and it didn’t work as I figured this was the reason why it was not displaying.

    I’ve gone through the steps again today and it still doesn’t work. I’ve also tried adding specific pages in (about, disclaimer etc) separately and all pages within the display rule section, but neither of these options work.

    Is there something I’m missing?

    #1142396

    David Customer Support

    Can you go into Appearance > Elements and take a screenshot of the Elements list so i can see if there are any display rule conflicts.

    #1143379

    Craig

    I can’t see how to attach an image to this message? The only way I can send an image is with a link (URL)?

    #1143496

    David Customer Support

    Yes, you need to provide links to those images 🙂

    #1144274

    Craig

    Hi again,

    screenshot should be lined now header

    #1144275

    Craig
    #1144461

    David Customer Support

    Might be simpler if you send over temporary admin login details so i can take a look.
    You can send them via the Account Issue form, please add the URL of this topic so we can track:

    https://generatepress.com/contact/

    #1145301

    Craig

    Hi David,

    No problem, don’t I need an email address from you guys to create a login for you?

    Thanks

    #1145564

    David Customer Support

    You can simply create a new Admin user and provide us the username and password.

    #1149094

    Craig

    I have just submitted a support request with log in details

    #1149436

    David Customer Support

    It doesn’t like the password you sent me on the URL you provided in the original topic ?

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