- This topic has 10 replies, 2 voices, and was last updated 9 years, 3 months ago by Tom.
August 13, 2014 at 5:54 pm #12671Ivaylo Baev
Hay guys, i just signed up for this service and it looks great so far. I have trouble uploading the header image i want to have on top of my page, tho. When i try to chose a file from the sidebar and upload it nothing happens. Drag and drop doesnt work either. The theme im using is Mantle 0.6. Tried doing it on the original GeneratePress theme and it doesnt work there either. I have no problem with that on any other non GeneratePress theme. Any suggestions ?August 13, 2014 at 7:07 pm #12690TomLead DeveloperLead Developer
That’s very odd.
The issue is most likely plugin related causing a JS error on the customizer page.
Can you email me at firstname.lastname@example.org with your URL, username and password (you can create a temp admin account for me) so I can see if I can figure out what’s wrong?
TomAugust 13, 2014 at 7:18 pm #12693Ivaylo Baev
Thanks for the quick response, man. I set up your account and sent you the password. Thanks for your business 🙂
ps: username is “tom”August 13, 2014 at 7:29 pm #12695TomLead DeveloperLead Developer
I would guess it has something to do with all the warnings on your site being generated by WordPress SEO.
Luckily, these are just warnings and can be turned off.
You’ll need to edit your wp-config.php file in the root directory of the site.
Look for something like this:
define( 'WP_DEBUG', true );
And turn the “true” to a “false” like this:
define( 'WP_DEBUG', false );
I’m assuming it’s WP_DEBUG that’s on. If not, you may need to give your hosting a call and ask them to turn off notices in PHP.
Let me know if this helps or not 🙂August 13, 2014 at 8:06 pm #12734Ivaylo Baev
I checked it out and its turned off. Im running a standard godaddy hosting and as i said im just getting this issue with generatepress themes. Do i need to pre-crop the header image before trying to upload it or it doesnt have nothing to do with this ?August 14, 2014 at 10:34 am #12965TomLead DeveloperLead Developer
Was just doing some more testing and decided to try to upload an image directly to the Media Library (which has nothing to do with GeneratePress).
I received this error:
Warning: preg_replace(): Compilation failed: unknown option bit(s) set at offset 0 in /home/…/public_html/wp-includes/formatting.php on line 934
I did a quick search and found this: http://wordpress.org/support/topic/issue-with-installing-themes-or-even-uploading-images-into-media
Looks like you may need to call GoDaddy and ask them to update PHP on your server.
Let me know 🙂August 22, 2014 at 9:07 am #17217TomLead DeveloperLead Developer
Were you able to resolve this?August 22, 2014 at 2:16 pm #17466Ivaylo Baev
didnt have any time to spare on this issue till today. I got on the phone with the tech support at godaddy and was told that everybody on my server is doing fine and its up to date. His idea was the images might be too big but thats not the case. Any other suggestions :/ ?August 22, 2014 at 2:56 pm #17477TomLead DeveloperLead Developer
Hmm, well that’s definitely not the error you would receive if the image was too large.
Were you able to give him the specific error I posted above?August 22, 2014 at 3:15 pm #17479Ivaylo Baev
dont know how but i got it to work now xd. I updated some of the plugins and its perfectly fine. Thank you so much for all the effort you put into solving this.
All the bestAugust 22, 2014 at 3:23 pm #17480TomLead DeveloperLead Developer
Awesome – glad you fixed it 🙂
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