[Support request] GP Theme is conflicting with a plugin

[Enebeli]

Hello, please I need your help.

GP theme seems to have a bug with DWQA plugin… When I uninstall GP theme and tested the DWQA with 5 different WordPress themes and they worked perfectly.

GP theme seems to display two comment box beneath an answer instead of one… Please compare the images below

https://prntscr.com/pv0tej (GP theme)

https://prntscr.com/pv0tkcv(another theme)

GP theme seems to be showing to comment box…
I have unstalled all plugins and the problem remains the same.. Please help me

[Leo]

Hi there,

Can you guide me to the page where I can see the issue live?

The second screenshot isn’t working as well.

[Enebeli]

https://site.com/why-nigeria-will-never-be-the-same-again/ (different theme)

https://site.com/what-can-i-study-with-this-subject-combinations/ (GP theme)

[Leo]

Sorry this is what I’m seeing for the GP page:
https://www.screencast.com/t/6UtSrNZkMzj

What is the issue here?

[Enebeli]

Sorry about that…
I have enabled guest to read comment…
Now here is the issue. Guest are able to see only one comment section beneath an answer but a registered user sees two comment section… as seen here

https://prnt.sc/pv0tej

https://prntscr.com/pv0tkc

[Leo]

I’m still not seeing the issue you are showing in the screenshot:
https://www.screencast.com/t/UkCOjeV9

This really doesn’t seem like a GP issue though. Can you activate a twenty series WordPress theme to test?

[Enebeli]

I have done that.. works perfectly on all twenty series

[Enebeli]

check this https://www.screencast.com/t/6kx2zDp3n

[Tom]

That’s strange – can you check with their support to see what would cause something like that? I can’t think of anything in the theme that would duplicate that field.

Is there a specific page where I can click in those boxes? I took a look around the site but couldn’t find it.

Let me know 🙂

[Enebeli]

like I mentioned earlier, only registered users can see the duplicate field… been testing different themes aside GP theme and they all work fine. Seems I will have to choose a different theme since I can’t get GP theme to work well

[Tom]

No problem – if you decide to stick with GP, feel free to create an account for me so I can log in and take a look. It’s likely something super simple.

[Enebeli]

Please provide me with email where I can send you login details….

[Leo]

Use account issues here:
https://generatepress.com/contact/

[Author]

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