- This topic has 14 replies, 2 voices, and was last updated 1 year, 11 months ago by Leo.
August 16, 2019 at 3:46 pm #986151lydia
It seems as the generate press premium plugin conflicts with the wordsmith theme.August 16, 2019 at 4:03 pm #986161LeoStaffCustomer SupportAugust 16, 2019 at 4:24 pm #986177lydia
Hmm maintenance mode should be disabled. The problem is nothing shows up in the customizer ie previewing any thing. no matter what menu item you click nothing shows up. Also the WP menu bar isn’t showing up.August 16, 2019 at 5:28 pm #986197LeoStaffCustomer SupportAugust 16, 2019 at 5:32 pm #986201lydia
Okay, it’s done, no I haven’t done anything to the parent theme. Yes I am using the Word smith theme.August 16, 2019 at 5:46 pm #986206LeoStaffCustomer Support
That is very strange. Was it a fresh installation?
Did you import the demo content as well as the settings?
Were there any issues during importing?
Have you added anything in Elements?
<div>doesn’t exist by default or in Wordsmith:
https://www.screencast.com/t/wTSGjjXTAugust 16, 2019 at 6:17 pm #986215lydia
No problems, not sure how to even use Elements LOL. I just followed the instructions. yes a fresh install though I didn’t add the child theme until today’.August 16, 2019 at 6:18 pm #986218LeoStaffCustomer SupportAugust 16, 2019 at 7:25 pm #986242lydia
Oh my no I don’t have a child theme. I thought the sites in the site library were child themes. So I have been using the parent theme all along with the wordsmith sit.August 16, 2019 at 9:58 pm #986266LeoStaffCustomer Support
Can you send me the dashboard access for further investigation?
Please disable all plugins except GP premium.
You can send the dashboard access using Account Issue here:
Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.August 17, 2019 at 8:13 am #986590LeoStaffCustomer Support
This element is causing the issue:
Removing it should work should make other content show:
https://docs.generatepress.com/article/hooks-element-overview/August 17, 2019 at 8:18 am #986591lydia
Thank you, for taking the time to help. I am off to rid my self of that element . My only question is where did that element come from?August 17, 2019 at 8:24 am #986594LeoStaffCustomer SupportAugust 17, 2019 at 9:30 am #986638lydia
Ah yes. So it was residual! I get it.August 17, 2019 at 1:21 pm #986780
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