[Resolved] gp-premuim

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • #986151
    lydia

    Hello,
    It seems as the generate press premium plugin conflicts with the wordsmith theme.

    #986161
    Leo
    Staff
    Customer Support

    Hi there,

    Not quite sure if I fully understand.

    Can you explain a bit more? What’s conflicting?

    Can you disable the maintenance mode so I can see the issue?

    Let me know πŸ™‚

    #986177
    lydia

    Hmm maintenance mode should be disabled. The problem is nothing shows up in the customizer ie previewing any thing. no matter what menu item you click nothing shows up. Also the WP menu bar isn’t showing up.

    #986197
    Leo
    Staff
    Customer Support

    Can you first disable all plugins except GP premium?

    Are you using a child theme currently? Have you modified the parent theme in any ways?

    #986201
    lydia

    Okay, it’s done, no I haven’t done anything to the parent theme. Yes I am using the Word smith theme.

    #986206
    Leo
    Staff
    Customer Support

    That is very strange. Was it a fresh installation?

    Did you import the demo content as well as the settings?

    Were there any issues during importing?

    Have you added anything in Elements?

    This <div> doesn’t exist by default or in Wordsmith:
    https://www.screencast.com/t/wTSGjjXT

    #986215
    lydia

    No problems, not sure how to even use Elements LOL. I just followed the instructions. yes a fresh install though I didn’t add the child theme until today’.

    #986218
    Leo
    Staff
    Customer Support

    What happens if you activate the parent theme?

    You don’t need a child theme to use a site from the library.

    #986242
    lydia

    Oh my no I don’t have a child theme. I thought the sites in the site library were child themes. So I have been using the parent theme all along with the wordsmith sit.

    #986266
    Leo
    Staff
    Customer Support

    Can you send me the dashboard access for further investigation?

    Please disable all plugins except GP premium.

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    #986590
    Leo
    Staff
    Customer Support

    This element is causing the issue:
    https://www.screencast.com/t/KBjQM0hKNxj0

    Removing it should work should make other content show:
    https://docs.generatepress.com/article/hooks-element-overview/

    #986591
    lydia

    Thank you, for taking the time to help. I am off to rid my self of that element . My only question is where did that element come from?

    #986594
    Leo
    Staff
    Customer Support

    Did you import another template before importing Wordsmith?

    #986638
    lydia

    Ah yes. So it was residual! I get it.

    #986780
    Leo
    Staff
    Customer Support

    Awesome πŸ™‚

Viewing 15 posts - 1 through 15 (of 15 total)
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