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[Resolved] gp premium won't update

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #181137
    John

    I had to move my customers wp installation to a new domain. I copied the the files to the new destination and imported the database. The new installation says I should update from version 1.2.79 to 1.2.80 but when I try, I get an error: An error occurred while updating GP Premium: Download failed. Unauthorized. I searched this forum with no success. How can I fix this?

    #181138
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Deactivate and then activate your license key – the license key needs to be registered to the current domain.

    When you switch domains, the domain and license key don’t match anymore, so it needs to be re-activated.

    Let me know if that helps or not 🙂

    #181141
    John

    It Worked, Thanks.

    #181142
    Tom
    Lead Developer
    Lead Developer
    #203604
    Freaktography Photography

    how do i activate the key after i deactivate the plugin?
    ?

    #203640
    Jamal

    Hi

    Reactivate the plugin again. Then go to “Appearance > Generatepress” and enter your license key in the field shown in this screenshot.

    You can find more information in the knowledgebase.

    Agressively support the kind of work you want to see. Buy it. Talk about it. Review it.

Viewing 6 posts - 1 through 6 (of 6 total)
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