[Support request] GP Premium Plugin

Home Forums Support GP Premium Plugin

  • This topic has 13 replies, 2 voices, and was last updated 1 year ago by David.
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1011539
    Paul

    Hi,
    I am using the Generate Press Theme with the GP Premium plugin. I have had to deactivate the GP Premium plugin, there is a conflict of some sort going on. The website is not found with the plugin running. Previously it was all working fine.
    I have four other plugins currently running on the site, which are working fine and dont affect the website, but as soon as I activate the GP Premium Plugin, things start to go wrong. I have done all the deactivate, reactivate plugins. Not sure what may have happened.

    Regards

    Paul

    #1011554
    David
    Staff
    Customer Support

    Hi there,

    Could you enable the GP Premium plugin so i can see the issue?

    Couple of things to check on your server whilst we’re looking at it – make sure you have PHP Version 7.x installed and at least 256 PHP Memory available.

    #1011699
    Paul

    Hi David,
    I have activated the plugin

    #1011702
    David
    Staff
    Customer Support

    Did you use a Hook Element to add your Google Tag Manager Script?
    If so can you check the code you added to make sure the script closes with </script>. Looks like there is another open <script> after it.

    #1011723
    Paul

    Mmm straight out of Google Tag Manager a copy and paste

    <!– Google Tag Manager –>
    <script>
    and ends with
    </script>
    <!– End Google Tag Manager –>

    #1011732
    David
    Staff
    Customer Support

    Do you have any other scripts or tags added using a Hook Element (WP_header).

    To test if there is a problem – disable the Elements module in the Appearance > GeneratePress

    #1011738
    Paul

    Yes a Pinterest hook and another Google tag hook

    #1011744
    Paul

    I have disabled The Element Module

    #1011745
    David
    Staff
    Customer Support

    Can you try disabling those Hooks by selecting them all > Quick Edit > Save as Draft.
    If that resolves the issue then publish one at a time to see which one is causing the issue.

    Note Makes sure to flush your browser cache between each step.

    #1011750
    Paul

    Back to normal, something going on with those Google Hooks

    #1011757
    David
    Staff
    Customer Support

    Check for any abnormal spacing or characters in your code.
    If you want to copy and paste them here exactly, making sure to highlight the code and click the code button we can take a look.

    #1011760
    Paul

    Hi David,
    I have found that the Pinterest Hook was the problem. It was missing the closing </script>

    #1011761
    Paul

    Thank you for your help

    #1011765
    David
    Staff
    Customer Support

    Awesome – glad to be of help.

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.