- This topic has 13 replies, 2 voices, and was last updated 3 years, 4 months ago by
David.
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September 17, 2019 at 7:29 am #1011539
Paul
Hi,
I am using the Generate Press Theme with the GP Premium plugin. I have had to deactivate the GP Premium plugin, there is a conflict of some sort going on. The website is not found with the plugin running. Previously it was all working fine.
I have four other plugins currently running on the site, which are working fine and dont affect the website, but as soon as I activate the GP Premium Plugin, things start to go wrong. I have done all the deactivate, reactivate plugins. Not sure what may have happened.Regards
Paul
September 17, 2019 at 7:38 am #1011554David
StaffCustomer SupportHi there,
Could you enable the GP Premium plugin so i can see the issue?
Couple of things to check on your server whilst we’re looking at it – make sure you have PHP Version 7.x installed and at least 256 PHP Memory available.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/September 17, 2019 at 7:57 am #1011699Paul
Hi David,
I have activated the pluginSeptember 17, 2019 at 8:01 am #1011702David
StaffCustomer SupportDid you use a Hook Element to add your Google Tag Manager Script?
If so can you check the code you added to make sure the script closes with</script>
. Looks like there is another open<script>
after it.Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/September 17, 2019 at 8:30 am #1011723Paul
Mmm straight out of Google Tag Manager a copy and paste
<!– Google Tag Manager –>
<script>
and ends with
</script>
<!– End Google Tag Manager –>September 17, 2019 at 8:38 am #1011732David
StaffCustomer SupportDo you have any other scripts or tags added using a Hook Element (WP_header).
To test if there is a problem – disable the Elements module in the Appearance > GeneratePress
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/September 17, 2019 at 8:42 am #1011738Paul
Yes a Pinterest hook and another Google tag hook
September 17, 2019 at 8:43 am #1011744Paul
I have disabled The Element Module
September 17, 2019 at 8:44 am #1011745David
StaffCustomer SupportCan you try disabling those Hooks by selecting them all > Quick Edit > Save as Draft.
If that resolves the issue then publish one at a time to see which one is causing the issue.Note Makes sure to flush your browser cache between each step.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/September 17, 2019 at 8:46 am #1011750Paul
Back to normal, something going on with those Google Hooks
September 17, 2019 at 8:56 am #1011757David
StaffCustomer SupportCheck for any abnormal spacing or characters in your code.
If you want to copy and paste them here exactly, making sure to highlight the code and click the code button we can take a look.Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/September 17, 2019 at 8:57 am #1011760Paul
Hi David,
I have found that the Pinterest Hook was the problem. It was missing the closing </script>September 17, 2019 at 8:58 am #1011761Paul
Thank you for your help
September 17, 2019 at 9:02 am #1011765David
StaffCustomer SupportAwesome – glad to be of help.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/ -
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