[Support request] GP Premium Plugin

[Paul]

Hi,
I am using the Generate Press Theme with the GP Premium plugin. I have had to deactivate the GP Premium plugin, there is a conflict of some sort going on. The website is not found with the plugin running. Previously it was all working fine.
I have four other plugins currently running on the site, which are working fine and dont affect the website, but as soon as I activate the GP Premium Plugin, things start to go wrong. I have done all the deactivate, reactivate plugins. Not sure what may have happened.

Regards

Paul

[David]

Hi there,

Could you enable the GP Premium plugin so i can see the issue?

Couple of things to check on your server whilst we’re looking at it – make sure you have PHP Version 7.x installed and at least 256 PHP Memory available.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Paul]

Hi David,
I have activated the plugin

[David]

Did you use a Hook Element to add your Google Tag Manager Script?
If so can you check the code you added to make sure the script closes with </script>. Looks like there is another open <script> after it.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Paul]

Mmm straight out of Google Tag Manager a copy and paste

<!– Google Tag Manager –>
<script>
and ends with
</script>
<!– End Google Tag Manager –>

[David]

Do you have any other scripts or tags added using a Hook Element (WP_header).

To test if there is a problem – disable the Elements module in the Appearance > GeneratePress

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Paul]

Yes a Pinterest hook and another Google tag hook

[Paul]

I have disabled The Element Module

[David]

Can you try disabling those Hooks by selecting them all > Quick Edit > Save as Draft.
If that resolves the issue then publish one at a time to see which one is causing the issue.

Note Makes sure to flush your browser cache between each step.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Paul]

Back to normal, something going on with those Google Hooks

[David]

Check for any abnormal spacing or characters in your code.
If you want to copy and paste them here exactly, making sure to highlight the code and click the code button we can take a look.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Paul]

Hi David,
I have found that the Pinterest Hook was the problem. It was missing the closing </script>

[Paul]

Thank you for your help

[David]

Awesome – glad to be of help.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

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