[Support request] GP Premium plugin update unavailable?

[Senida]

Hi, I received notice that the GP Premium plugin has an update. I tried to update, but it said it failed because, “GP Premium: Update package not available.”

I enterered my license key and everything. Am I missing something?

Thanks,
Mary Clare

[David]

Hi there,

can you check the plugin and let me know which version it is?

[Senida]

Hi! Thanks for the prompt response. The plugin is version 1.7.2 and prompts me to update to 1.7.7.

Thanks,

[David]

Can you check the license key is still in the field and save again.
If still an issue – go the your Account > Downloads > Purchase History > View Licenses > Manage Sites and check the site URL is listed there.

[Senida]

hi! License fee was still in the field. Just went back in and re-updated, and everything worked perfectly! So who knows . . . at least it is working now. Thanks for your help!

[David]

Great to hear you got it working!

[Author]

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