- This topic has 11 replies, 3 voices, and was last updated 1 year, 11 months ago by Leo.
May 8, 2019 at 7:30 am #892946Tyler
Also – we’ve confirmed that disabling the plugin does fix the issue, and the theme and plugin are both on the latest versionsMay 8, 2019 at 8:07 am #893003LeoStaffCustomer Support
I’m not sure how GP could cause this.
Do you still get this issue if disable all plugins (including Elementor) except GP Premium?
Might be good to duplicate this environment on a test server so we can try to debug and narrow down the issue.May 8, 2019 at 8:37 am #893061Tyler
Confirmed, here is a test page with only the embed, and only the GP premium plugin activated with all others deactivated: http://aspirehomes.staging.wpengine.com/test/
If you email me at kevin <at> batteriesincluded.com, I’ll shoot you a login into the test environment!May 8, 2019 at 8:46 am #893069LeoStaffCustomer SupportMay 8, 2019 at 8:47 am #893070TomLead DeveloperLead Developer
Can you try deactivating the individual GP Premium modules? Does the issue go away? If so, re-activate them one by one until it comes back and let us know which one is causing it.
If it’s Elements, it could be something you’ve added as a hook.May 8, 2019 at 9:16 am #893097Tyler
Nope, all elements are deactivated. Just a blank install essentiallyMay 8, 2019 at 9:20 am #893104LeoStaffCustomer Support
Just to make sure…all modules here are deactivated?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modulesMay 8, 2019 at 9:22 am #893110Tyler
Correct – here’s a screencap: https://www.screencast.com/t/zmqhnU4e
I can give you a login to the temporary staging environment so you can poke around if you email me at: kevin <at> batteriesincluded.comMay 8, 2019 at 9:25 am #893117LeoStaffCustomer SupportMay 8, 2019 at 9:29 am #893121Tyler
Okay – so we’ve figured it out! It’s actually the “Smooth Scroll” option under General options – it somehow is messing with the window scroll function on Formstack I’m guessing? Anyways, if you turn that off, it fixes it! Thanks for your help!May 8, 2019 at 9:32 am #893127
- You must be logged in to reply to this topic.