- This topic has 19 replies, 3 voices, and was last updated 3 months, 3 weeks ago by David.
September 25, 2020 at 7:40 am #1458493Simon
Hello GP team
I am using GP Premium 2.4.2 / 1.11.3 and Elementor Pro 3.0.5 and when trying to edit pages AND posts I am seeing a WSOD.
I’m using an Elementor theme offered by the GP site library. I’m aware that these themes have recently temporarily withdrawn, but I worked hard on this site with that template with no idea that these would be withdrawn.
Is there a workaround so I can start editing pages and posts again, please?
SimonSeptember 25, 2020 at 8:09 am #1458686DavidStaffCustomer Support
Elementor provides this article on diagnosing and fixing a white screen:
Generally this happens when server memory is low – probably the best place to start.
NOTE: We temporarily removed the Elementor sites whilst they were fixing bugs in their latest release. They will be returning to the site library in the next GPP update.September 26, 2020 at 10:30 am #1460171Simon
After following this up with SiteGround, who host my site – they have investigated and confirmed that the issue is occurring due to the active GeneratePress theme. After I have spent hours on this site over the last three months, please can you help resolve this problem?September 26, 2020 at 10:31 am #1460172Simon
It’s not necessarily a problem with Elementor, as it happens even when Elementor is deactivated.September 26, 2020 at 11:20 am #1460214TomLead DeveloperLead Developer
they have investigated and confirmed that the issue is occurring due to the active GeneratePress theme
Do they have any specific information that will help us debug this? What’s the latest error in the
error_logfile on the server?
9 times out of 10 a WSOD is a memory issue: https://docs.generatepress.com/article/increasing-php-memory-limit/September 26, 2020 at 12:40 pm #1460261Simon
Thanks for the prompt reply!
SiteGround respond – “There were no errors generated in the server or appellation logs however I was able to find the following errors on the site’s frontend in the developer console of my web browser”:
(link sent privately)September 26, 2020 at 1:43 pm #1460302TomLead DeveloperLead Developer
Those errors look like core WP errors. For example,
wp is not definedis a WordPress error, as
wpshould definitely be defined in the editor.
Do the errors continue to happen if you deactivate your other plugins one by one? Something is breaking core WP functionality.
GeneratePress/GP Premium won’t be the cause of these errors or else we’d be experiencing them as well.
Let me know 🙂September 27, 2020 at 1:20 am #1460642Simon
Sorry, but the problem is definitely GeneratePress. SiteGround have addressed a few www and non-www problems, and the site edits fine if I use another theme. As soon as I change back to GP I am unable to edit any page. I have one of the GP/Elementor themes installed.September 27, 2020 at 5:52 am #1460872Simon
Hi there, this didn’t fix it so I had a coder look into the problem.
He reported: “there was something wrong with the JS file defer. And when defer was happening then Gutenberg and Theme JS files were conflicting.”
Just sending for your information.September 27, 2020 at 6:03 am #1460888DavidStaffCustomer SupportSeptember 27, 2020 at 6:04 am #1460893Simon
SiteGround Optimiser probably, very few plugins operating on my site.September 27, 2020 at 6:12 am #1460898DavidStaffCustomer SupportSeptember 27, 2020 at 6:17 am #1460903Simon
Yes, it had no effect. I am migrating over to another host today, so hopefully things will be better there.September 27, 2020 at 6:28 am #1460911DavidStaffCustomer Support
Odd – i have a development platform SG with over 20 subdomains some of which are running Elementor. Never had this issue with any of those.
You could check for corrupted files, by removing the Theme and GPP plugin from your site using FTP. Then reinstall them from fresh downloads.September 27, 2020 at 6:30 am #1460913Simon
I can’t reinstall the theme since it is of your GP/Elementor themes, currently not been offered since the Elementor update. But I will!
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