[Support request] GP 2.3.2 theme server error

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  • Author
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  • #971012
    Lauren

    I started updating my website plugins around midnight this morning. I updated elementor and them my website immediately crashes and I get an Internal Server error. I contact support and spend hours reviewing the error log, disabling all the plugins and trying to get the theme to work. Nothing works. The theme is the issue. The error logs are full of this error:

    PHP Fatal error: Uncaught Error: Call to undefined function wp_paused_themes() in /hermes/bosnacweb05/bosnacweb05am/b2070/ipg

    I can turn on every plugin and at least get a semi-functional website, including turning elementor back on. However, the moment I attempt to turn on Generate Press, there is no website, no admin panel, no nothing. I turn it off, I have a semi-functional website again but nothing works without elementor and elementor needs a theme.

    #971219
    David
    Staff
    Customer Support

    Hi there,

    does the issue continue if you select a different theme e.g TwentySeventeen?

    #971416
    Lauren

    I’m not able to select a different theme. It always does the internal server error.

    #971518
    David
    Staff
    Customer Support

    That error looks to be related to another plugin that is not able to call the function. Any chance you can send us the full error log?

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