[Support request] Getting error: Updating failed. The response is not a valid JSON response.

[Aditya]

Hi

I am getting the error: “Updating failed. The response is not a valid JSON response.”

I have tried:
1. Changed Permalink structure.
2. Changed and replaced .htaccess file.
3. Deleted cache.
4. Disabled all plugins.
5. Tried to create a new page and it is also giving the same error.
6. Tried to use the classic editor it is also not letting me update/change.

I have tried all that I can, please let me know if you need login credentials, or please suggest what’s next.

[Leo]

Hi there,

please let me know if you need login credentials

Let’s go with this.

Please make sure that all plugins and custom functions are disabled so we can login and do some tests.

Thanks!

[Aditya]

Hello,

Please find login details.

[Leo]

What are you trying to update?

I just logged in and you are using the latest version of the free theme and premium plugin already:
https://docs.generatepress.com/article/generatepress-and-gp-premium/

[Aditya]

I am trying to update contact form 7 shortcode on contact page.

I am actually unable to update any page.

[Leo]

I don’t believe this is a theme issue – Do you get the same issue with a Twenty series WP theme?

[Aditya]

I didn’t check that to be honest.

[Leo]

Please check 🙂

This is very unlikely a theme issue – otherwise we would hear it by now 😉

[Author]

Posts