[Resolved] Generatepress Sites no image preview

Home Forums Support [Resolved] Generatepress Sites no image preview

Home Forums Support Generatepress Sites no image preview

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #545690
    Gary

    Hi,

    I am trying to look at and maybe install a complete site that I can then work from (mainly to see how the header was designed).

    The issue is when I try and do this I can see the named sites but no image previews. If I try and click on any before I get to the Preview or Details button the one below appears with it’s text. Essentially because no images are visible nothing is clickable, even if I want to filter by Elementor for example. I am using latest versions of GeneratePress and Premium and have PHP 7.2 installed.

    #545822
    Leo
    Staff
    Customer Support

    Hi there,

    Can you give #1 a shot here to eliminate plugin conflict first?
    https://docs.generatepress.com/article/debugging-tips/

    Let me know.

    #545969
    Gary

    Hi Leo,

    It’s a brand new WordPress installation and there are no non go plugins. I even deleted hello Dolly and jetpack.

    On another live site with plugins I see the same problem. My hosting company is siteground.

    Gary

    #546435
    Tom
    Lead Developer
    Lead Developer

    If you right click on the page and click “Inspect”, are there any errors in the “Console” tab?

    #546456
    Gary

    Hi Tom,

    Yes it has the following:

    Failed to load resource: the server responded with a status of 403 ()
    load-scripts.php:9 JQMIGRATE: Migrate is installed, version 1.4.1
    screenshot.png Failed to load resource: the server responded with a status of 403 ()

    What could cause this?

    Gary

    #546920
    Tom
    Lead Developer
    Lead Developer

    It’s possible that the server locked you out so you can’t access those files. However, that should only be temporary. If you clear your browser cache, can you still not see them?

    If not, you can send me your server IP address (https://generatepress.com/contact), and I’ll unblock it.

    Let me know ๐Ÿ™‚

    #994988
    Caroline

    I cannot preview the standard (no builder) themes either directly at https://generatepress.com/site-library/ or while in my WordPress site under Appearance->GeneratePress->Site Library. I have a brand new site with no content. The only plugins activated are “GP Premium”, “SG Optimizer” and “WordPress Starter”. This site is hosted on SiteGround. Because I can’t view them on https://generatepress.com/site-library/, I doubt it’s a configuration issue on my WordPress site. But any suggestions would be appreciated.

    #995040
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    What browser are you using?

    #995078
    Caroline

    Update: I discovered I’m able to see the previews while on my home wi-fi account, but not on my network at the office. It must be that our IT department is blocking something. I’ll contact them, but do you have any idea what is associated with the preview feature that if blocked, would prevent me from seeing it? I tried Chrome, Firefox and IE at work.

    #995657
    Tom
    Lead Developer
    Lead Developer

    That’s strange, the screenshots are served from this domain (generatepress.com), so I don’t see why they wouldn’t work. It could be something specific to your IT department, unfortunately.

    #995678
    Caroline

    Yes, thank you, I’ll get with them. However, once I installed the theme I chose while on my home wi-fi, I’m now able to edit and view everything in the site while on the company network. Thank you.

    #996014
    Tom
    Lead Developer
    Lead Developer

    Awesome. No problem ๐Ÿ™‚

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