Archived topic
Generateblocks support?
8 replies · Started by Ash on May 24, 2021
Hi
I purchased generateblocks a couple of weeks ago, I put a support ticket in last week and yet to receive a response. I know it's relativly new and the support forum over there is rather quiet so I was happy to see one on one email support for blocks plugin. Can you confirm if you received my ticket
Hi there,
i had a search through our system and could not find any unanswered emails.
Can you try resending it now and ill keep an eye out for it.
Let me know once its sent.
Hi David, I have submitted another ticket.
Not seen it come through.
Can you share the email address for that account in the Private Information field - and we'll see if we can track whats happened to it.
Done
Thanks we'll look into!
Hi there,
I'm not seeing anything from that email in our inbox or spam folders.
How are you sending the email? Through one of the forms here?: https://generateblocks.com/support
Yes I have now written two lengthy support tickets using that form.
Hmm, not seeing anything at all from your name or email.
Can you try emailing us directly?: support@generateblocks.com
