[Support request] Generate press copywright still won't go away

[Bill]

i wonder if I am doing something wrong here? Can you assist?

I have made the necessary changes in themes > appearance > footer. However it still is there even with a new page and clearning cashe etc. Suggestions? It is supposed to say “Atlanta Lead GEN”

http://prntscr.com/p3w1gx

http://prntscr.com/p3w21k

Thanks,
B

[Leo]

Hi there,

So it’s working in customizer preview but not in live site?

Most of the time that’s a caching issue.

Can you double-check that all caching is purged including server cache?

If not any chance you can disable all plugins except GP Premium to eliminate any conflicts?

Let me know 🙂

[Bill]

Still not working. I deleted all time cache. Then ran CC cleaner then rebooted the computer after deactivating all plugins except generate press?

[Leo]

Must be some really hard caching going on.

Just to make sure, when you go back to the customizer, it’s showing Atlanta Lead Gen?

[Bill]

Yes I am stumped: http://prntscr.com/p3wgkz

[Bill]

Then I installed a cache program just now and delted all cache? http://prntscr.com/p3wh82

[Leo]

You’ve just added the caching plugin? If so that shouldn’t be the issue.

Any chance you can check with your host support to see if there is any server-level caching that we aren’t aware of?

Let me know 🙂

[Bill]

This problem has still not been addressed. Should I delete the install and start over?

[Leo]

Can you send me the dashboard access to take a look?

Please disable all plugins except GP premium.

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

Let me know 🙂

[Author]

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