[Support request] Generate press copywright still won't go away

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  • #1005017
    Bill

    i wonder if I am doing something wrong here? Can you assist?

    I have made the necessary changes in themes > appearance > footer. However it still is there even with a new page and clearning cashe etc. Suggestions? It is supposed to say “Atlanta Lead GEN”

    http://prntscr.com/p3w1gx

    http://prntscr.com/p3w21k

    Thanks,
    B

    #1005023
    Leo
    Staff
    Customer Support

    Hi there,

    So it’s working in customizer preview but not in live site?

    Most of the time that’s a caching issue.

    Can you double-check that all caching is purged including server cache?

    If not any chance you can disable all plugins except GP Premium to eliminate any conflicts?

    Let me know πŸ™‚

    #1005062
    Bill

    Still not working. I deleted all time cache. Then ran CC cleaner then rebooted the computer after deactivating all plugins except generate press?

    #1005065
    Leo
    Staff
    Customer Support

    Must be some really hard caching going on.

    Just to make sure, when you go back to the customizer, it’s showing Atlanta Lead Gen?

    #1005068
    Bill

    Yes I am stumped: http://prntscr.com/p3wgkz

    #1005072
    Bill

    Then I installed a cache program just now and delted all cache? http://prntscr.com/p3wh82

    #1005081
    Leo
    Staff
    Customer Support

    You’ve just added the caching plugin? If so that shouldn’t be the issue.

    Any chance you can check with your host support to see if there is any server-level caching that we aren’t aware of?

    Let me know πŸ™‚

    #1010887
    Bill

    This problem has still not been addressed. Should I delete the install and start over?

    #1010925
    Leo
    Staff
    Customer Support

    Can you send me the dashboard access to take a look?

    Please disable all plugins except GP premium.

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    Let me know πŸ™‚

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