[Resolved] Form has not been submitted reCAPTCHA is required.

Home Forums Support [Resolved] Form has not been submitted reCAPTCHA is required.

Home Forums Support Form has not been submitted reCAPTCHA is required.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #716056
    Mary Pearson

    I am using WP Forms Lite for my contact page at https://dentistinajax.ca/contact-us/

    I have it set up for invisible recaptcha and it was working fine until just now.

    When I try to submit a form I get an error “Form has not been submitted, please see the errors below.”
    “reCAPTCHA is required.”

    I deactivated all plugins except WP Forms Lite but it didn’t change anything so I tried changing themes to twenty-seventeen and it worked.

    Could there possibly be a conflict with GeneratePress theme?

    GeneratePress 2.1.4
    GP Premium 1.7.3
    #716057
    Mary Pearson

    I thought I had it resolved but then realized I didn’t have the invisible recaptcha on for the second form. When I activated it, I got the same error message – i.e. I can’t use recaptcha.

    #716078
    Tom
    Lead Developer
    Lead Developer

    Did you test the second form in TwentySeventeen as well? No issues?

    I can’t think of any possible conflicts. Maybe try clearing your browser cache?

    #716087
    Mary Pearson

    I just tested the second form now with twenty-seventeen and it works fine.

    The issue is not browser caching because it was my client who called me about it. Since then I have tried it in four browsers, so it’s not only on my computer but on hers.

    #716598
    Tom
    Lead Developer
    Lead Developer

    I’m seeing this error in the console on the page: http://prntscr.com/ld7dw5

    I’m not really sure what it means, but it makes sense that it would be breaking the form. Maybe try rebuilding the form?

    #716614
    Mary Pearson

    I already did that as mentioned in “second form”.

    The reason I questioned the theme is from the WP Forms Lite support forum where I read that another person had the problem and they determined that the theme was already calling for the recaptcha. It was not generatepress theme but I wondered if it might be the same problem.

    I just found another post with the same problem and they regenerated the recaptcha keys, so I just did that but it didn’t fix it either.

    #716874
    Tom
    Lead Developer
    Lead Developer

    GP itself doesn’t have any forms or need for recaptcha. Maybe you have something added in Hooks that’s causing a conflict? Custom functions?

    #716892
    Mary Pearson

    Hmmm, I don’t think so but I’m going to close this topic because for now I’ve de-activated the recaptcha for the form (just using honey pot), and shortly we will be moving the site to a new domain name. I will build it from scratch (i.e. not do a complete transfer of the site) and I will see if I still have the problem on the new domain.

    Thanks for all your help Tom!

    #716944
    Tom
    Lead Developer
    Lead Developer
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