[Resolved] Form has not been submitted reCAPTCHA is required.

[Mary Pearson]

I am using WP Forms Lite for my contact page at https://dentistinajax.ca/contact-us/

I have it set up for invisible recaptcha and it was working fine until just now.

When I try to submit a form I get an error “Form has not been submitted, please see the errors below.”
“reCAPTCHA is required.”

I deactivated all plugins except WP Forms Lite but it didn’t change anything so I tried changing themes to twenty-seventeen and it worked.

Could there possibly be a conflict with GeneratePress theme?

GeneratePress 2.1.4

GP Premium 1.7.3

[Mary Pearson]

I thought I had it resolved but then realized I didn’t have the invisible recaptcha on for the second form. When I activated it, I got the same error message – i.e. I can’t use recaptcha.

[Tom]

Did you test the second form in TwentySeventeen as well? No issues?

I can’t think of any possible conflicts. Maybe try clearing your browser cache?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

I just tested the second form now with twenty-seventeen and it works fine.

The issue is not browser caching because it was my client who called me about it. Since then I have tried it in four browsers, so it’s not only on my computer but on hers.

[Tom]

I’m seeing this error in the console on the page: http://prntscr.com/ld7dw5

I’m not really sure what it means, but it makes sense that it would be breaking the form. Maybe try rebuilding the form?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

I already did that as mentioned in “second form”.

The reason I questioned the theme is from the WP Forms Lite support forum where I read that another person had the problem and they determined that the theme was already calling for the recaptcha. It was not generatepress theme but I wondered if it might be the same problem.

I just found another post with the same problem and they regenerated the recaptcha keys, so I just did that but it didn’t fix it either.

[Tom]

GP itself doesn’t have any forms or need for recaptcha. Maybe you have something added in Hooks that’s causing a conflict? Custom functions?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

Hmmm, I don’t think so but I’m going to close this topic because for now I’ve de-activated the recaptcha for the form (just using honey pot), and shortly we will be moving the site to a new domain name. I will build it from scratch (i.e. not do a complete transfer of the site) and I will see if I still have the problem on the new domain.

Thanks for all your help Tom!

[Tom]

Sounds good! 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

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