- This topic has 8 replies, 2 voices, and was last updated 3 years, 6 months ago by Tom.
October 31, 2018 at 6:30 pm #716056Mary Pearson
I am using WP Forms Lite for my contact page at https://dentistinajax.ca/contact-us/
I have it set up for invisible recaptcha and it was working fine until just now.
When I try to submit a form I get an error “Form has not been submitted, please see the errors below.”
“reCAPTCHA is required.”
I deactivated all plugins except WP Forms Lite but it didn’t change anything so I tried changing themes to twenty-seventeen and it worked.
Could there possibly be a conflict with GeneratePress theme?GeneratePress 2.1.4GP Premium 1.7.3October 31, 2018 at 6:45 pm #716057Mary Pearson
I thought I had it resolved but then realized I didn’t have the invisible recaptcha on for the second form. When I activated it, I got the same error message – i.e. I can’t use recaptcha.October 31, 2018 at 7:51 pm #716078TomLead DeveloperLead Developer
Did you test the second form in TwentySeventeen as well? No issues?
I can’t think of any possible conflicts. Maybe try clearing your browser cache?October 31, 2018 at 7:56 pm #716087Mary Pearson
I just tested the second form now with twenty-seventeen and it works fine.
The issue is not browser caching because it was my client who called me about it. Since then I have tried it in four browsers, so it’s not only on my computer but on hers.November 1, 2018 at 9:51 am #716598TomLead DeveloperLead Developer
I’m seeing this error in the console on the page: http://prntscr.com/ld7dw5
I’m not really sure what it means, but it makes sense that it would be breaking the form. Maybe try rebuilding the form?November 1, 2018 at 10:09 am #716614Mary Pearson
I already did that as mentioned in “second form”.
The reason I questioned the theme is from the WP Forms Lite support forum where I read that another person had the problem and they determined that the theme was already calling for the recaptcha. It was not generatepress theme but I wondered if it might be the same problem.
I just found another post with the same problem and they regenerated the recaptcha keys, so I just did that but it didn’t fix it either.November 1, 2018 at 6:03 pm #716874TomLead DeveloperLead Developer
GP itself doesn’t have any forms or need for recaptcha. Maybe you have something added in Hooks that’s causing a conflict? Custom functions?November 1, 2018 at 6:24 pm #716892Mary Pearson
Hmmm, I don’t think so but I’m going to close this topic because for now I’ve de-activated the recaptcha for the form (just using honey pot), and shortly we will be moving the site to a new domain name. I will build it from scratch (i.e. not do a complete transfer of the site) and I will see if I still have the problem on the new domain.
Thanks for all your help Tom!November 1, 2018 at 7:56 pm #716944
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