- This topic has 15 replies, 5 voices, and was last updated 2 weeks ago by David.
August 1, 2022 at 11:24 pm #2300395Dani
This is a very odd bug that I’m experiencing. In the Customize > Layout > Footer, I’ve set a custom text and it successfully saves it.
However, when you refresh the page, it’s the old text.
I’ve tried different browsers, removed the cache, but nothing works.
What can I do to fix this?August 1, 2022 at 11:28 pm #2300399Fernando Customer Support
To have a better understanding of the issue, may you kindly provide the link to the site in question?
You may use the private information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
Hope to hear from you soon.August 2, 2022 at 2:34 am #2300537Dani
I’ve updated the info, you should see it now.August 2, 2022 at 9:55 am #2300998YingStaffCustomer Support
What’s the new text?
© 2022 your site domain?
Let me know!August 2, 2022 at 10:06 am #2301010Dani
No, that’s the text that I cannot change for whatever reason despite how many times I try. I’ll add the new text in the private information sectionAugust 2, 2022 at 10:25 am #2301049LeoStaffCustomer SupportAugust 2, 2022 at 10:34 pm #2301482Dani
Yes, I do. I see it in the preview, hit the publish button, still see it in the preview, then actually go to home page and it’s the old text. Where’s the problem? Why it’s not updating it properly?August 2, 2022 at 10:45 pm #2301489Fernando Customer Support
Can you double check if this is set to publish when you make edits?: https://share.getcloudapp.com/kpu82D55
If it is, can you check with your hosting provider if you have server side cache? I can also see that you use CDN Cloudflare. Try clearing your CDN cache if there is one set as well.August 2, 2022 at 11:38 pm #2301518Dani
After 35 min of a live chat with my hosting company, we established that the problem was the emoji that I used.
To quote what they said “It is not recognizing it and I think you may need a special code/script to include that symbol in your footer.”
Is there a way to include an emoji in the footer?August 3, 2022 at 12:27 am #2301546Fernando Customer Support
I see. This shouldn’t be a GP issue though. I tested the emoji from my end and it’s working as expected.
Can you check if one of your plugins is disallowing it?
Maybe you can try #1 here?: https://docs.generatepress.com/article/debugging-tips/August 3, 2022 at 6:09 am #2301845Dani
I disabled all of the plugins but GP. It doesn’t work. It’s not adding the emoji but sticks to the old text.August 3, 2022 at 7:08 am #2301908DavidStaffCustomer Support
i assume the emojis are disabled on your install, you could try adding the HTML to load it.
Edit your Copyright text in the footer, and where you want the tomatoe, add this:
<img draggable="false" role="img" class="emoji" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f345.svg">August 3, 2022 at 7:11 am #2301911Dani
Bless you, that actually works. However, how do I enable emojis? Isn’t that something enabled by default in WP? Or is it a hosting thing?August 3, 2022 at 7:21 am #2301921DavidStaffCustomer Support
Ok, i just checked your site, and Emojis are enabled.
I think it may have simply been the pretty emoji you added isn’t included in the WP frontend emojis. What i can’t explain is why on your install it did not covert it to the flattened emoji. That could be wp-config thing on your server, but i am unsure there.August 3, 2022 at 7:30 am #2301936Dani
I understand. This is solved, for now, if it happens again, I’d know that it’s the emojis.
Many thanks, everyone!
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