[Resolved] Footer not editable after website migration

[Julia Wegmayr]

Hey guys,

I migrated a GP website from one domain to another. Everything works well except the footer: I can’t make any changes anymore. I already tried deactivating and activating the premium plugin, I checked if “Copyright” is enabled,…

Do you have any idea, why this happens?

Thank you very much in advance!

Best regards,
Julia

[Leo]

Hi there,

Any chance you can link us to the site in question?

You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Let me know 🙂

[Julia Wegmayr]

Sure, here is the link

[Leo]

Hmm everything looks normal to me.

Just to make sure, you are not seeing this option even when the copyright module is activated?
https://docs.generatepress.com/article/changing-the-copyright-message/

[Julia Wegmayr]

Hi Leo,

I am seeing the options, I can also type my changes. But when I’m publishing, then there are no changes made on the website.
I now realized, that there seem to be more problems on the website for example, when I want to change the menu, it’s also not working. If I add a new user, then I only see a new entry in the users list, but without any data. I took a look on the database for the new user: here the Name and E-Mail is correct.

Facing all those problems, I’m convinced, that GP is not the cause. I am now suspecting that it is a problem with the server. I know, this is not your part of Support anymore – but just to be sure: do you think that server-problems can be the cause…?

Thank you so much for your help!

[Leo]

I would guess that it’s some sort of hosting/server cache related issue 🙂

[Julia Wegmayr]

Thank you so much for your help – I will speak about it with the hoster 🙂
I close the support topic againg.

Have a nice day and weekend!
Best
Julia

[Leo]

No problem 🙂

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