[Support request] Footer element no longer working in the admin

[Paul]

Hi There,

I just went to edit the footer which was set-up as block-hook (generate_footer) but looks completely broken now in that the admin panel is placed on top of the footer?
An issue related to 5.8?

Cheers

[Leo]

Hi there,

I don’t believe so. We haven’t had other reports on this either.

Can you link me to the page in question with all plugins disabled except GP premium?

Let me know 🙂

[Paul]

Hi Leo,

Thanks for getting back to me.

I’ve just disabled all plugins and still seeing the issue (I only see it in the elements panel and not in the front end but can’t edit it)
I’ve put the link in the private info

Cheers

[Elvin]

Hi Paul,

Any chance you can provide us temporary backend access so we can check for any errors?

You can include it in the private information. Let us know. 😀

[Paul]

Hi Evlin,

Sure added to private info.

[David]

Hi there,

can you check those login details as they are not working for me.

[Paul]

Hi David,

See updated PW below.

Cheers

[Paul]

Apologies just noticed I didn’t add you as a admin – now done updated.

Thanks
Paul

[David]

That worked 🙂

Are you able to provide a screenshot of the problem as i am not seeing it….

[Paul]

Hi David,

Sure screenshot posted in private info

Cheers

[Elvin]

Hi Paul,

I’m not sure I’m seeing the problem as well. Here’s what I see – https://share.getcloudapp.com/jku42ypp

Did you write something on the screenshot? Can you type it here? It’s quite difficult to read as it’s using white text on a white background. Thanks. 😀

[Paul]

Hi Elvin

No I didn’t write anything on the screenshot that is how it appears in the admin panel under elements the problem isn’t with the front end it it is when I try and edit the footer in admin from Elements are you seeing the issue there? I’m unable to edit anything

[Paul]

Added another screenshot to where footer is in admin

[Elvin]

Ah sorry I provided the wrong screenshot. Here’s what I see on my end – https://share.getcloudapp.com/v1u05yd0

To do a bit of minor testing, I even tried changing the color of a headline to red and saved it. It reflected on the front end as shown here – https://share.getcloudapp.com/Z4ujbwbn – (I’ve reverted it back to white now).

Is the UI showing something completely different on your end?

[Paul]

Ah OK thanks Elvin – maybe it’s just a browser issue then and I need to restart – I’ll try that

[Author]

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