[Resolved] Footer does not show on all pages

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  • #1364225
    Ettienne

    Hi, Ettienne here
    I use Generatepress Premium (GP) and Elementor Pro (EP).
    For starters, I want to use the GP footer bar, the one with the copyright notice.
    Already built six pages with EP, including Home, Services, About and Contact (the last page).
    In GP customizer I set typography, colours and background for the footer. Everything OK.
    Then I published, but the footer only appears on five of the six pages. Not on the contact page.
    Same when I preview in EP. The footer appears on said five pages. Not on the contact page.
    Although, in EP the footer does appear in the draft, but not in the preview.
    What must I do (or not do) so the footer shows on the contact page.
    I appreciate your help.
    Ettienne

    #1364284
    David
    Staff
    Customer Support

    Hi there,

    can you provide a link to your site.
    You can edit your original topic and use the Site URL Field to share the link privately.

    #1364510
    Ettienne

    Hi David
    I am still building my site.
    How do I go about to give you access, because it is username and password protected?
    Regards
    Ettienne

    #1364570
    David
    Staff
    Customer Support

    You can send them via the Account Issue Form:

    https://generatepress.com/contact/

    Please include the URL of this topic.

    #1364830
    Leo
    Staff
    Customer Support

    You are using Elementor Canvas on the contact page which removes all the theme’s elements (header/footer etc) – hence Canvas.

    #1364921
    Ettienne

    Thank you for your feedback Leo.
    In Elementor I changed the Page layout from Elementor Canvas to Default.
    Unfortunately, the footer still does not show in the Elementor preview or in the GP customizer.
    The footer does show on all the other pages.
    Please help.
    I’ll appreciate the solution.
    Please make sure the footer shows on your side in the preview of Elementor and in the customizer of GP.
    Regards
    Ettienne

    #1365010
    Leo
    Staff
    Customer Support

    Hmm I’m not seeing anything too obvious here – the entire footer is removed by something.

    Does the footer show up if you disable Elementor on that page?

    #1365253
    Ettienne

    I am sitting with a red face, Leo.
    Because I do not know where to disable Elementor for the contact page!
    Do you a suggestion?
    Thanks for helping.
    Ettienne

    #1365794
    Leo
    Staff
    Customer Support

    Sorry I’m not familiar with Elementor at all either.

    Can you check with their support?

    Maybe they can tell you why the footer isn’t showing on that page either and it’s working on other Elementor pages.

    #1366039
    Ettienne

    I’ll do so.
    Thanks so far, Leo.

    #1366041
    Leo
    Staff
    Customer Support

    No problem 🙂

    Let me know how it goes.

    #1366043
    Ettienne

    Will do, Leo.

    #1368466
    Ettienne

    Hi Leo

    I checked with Elementor support. Below is their feedback and I quote:

    “Upon checking your website I can see there is no Footer template created with Elementor https://prnt.sc/tkhzoa
    The footer is in question here is actually generated by your theme GeneratePress theme https://prnt.sc/tki0ar
    As we have no control over coding for third-party plugins nor themes, we highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.”

    Please help. What do I now?

    Best regards
    Ettienne

    #1368756
    Leo
    Staff
    Customer Support

    I really don’t see how GP could be the issue here when the footer is showing on other pages which are using Elementor – did you mention that part to them?

    Did you figure out how to disable Elementor on that page to test?

    #1369582
    Ettienne

    Hi Leo

    You are 100% right. GP is not the issue.

    I am sitting with a bit of a red face because the issue was caused due to the custom code below.
    For the Contact page, I didn’t add the closing tag of </script>
    My mistake. Fortunately, support at Elementor recognised my oversight. The second time around. Because I made a video with Loom.

    <script>
    jQuery(document).ready(function($) {
    var delay = 100; setTimeout(function() {
    $(‘.elementor-tab-title’).removeClass(‘elementor-active’);
    $(‘.elementor-tab-content’).css(‘display’, ‘none’); }, delay);
    });
    </script>

    I use the code for the accordions, so that the first item stays closed when a visitor lands on a page.
    Hopefully, this code will not affect the “working” of my site.
    I am not familiar with coding. Was a suggestion I found on Google.

    You are welcome to comment on the code, specifically if it will interfere with GP.
    Or must I ask you by way of a different topic?

    Thanks a million for your help. I appreciate it.

    Regards

    Ettienne

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