- This topic has 17 replies, 3 voices, and was last updated 3 years, 8 months ago by Leo.
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July 15, 2020 at 6:01 am #1364225Ettienne
Hi, Ettienne here
I use Generatepress Premium (GP) and Elementor Pro (EP).
For starters, I want to use the GP footer bar, the one with the copyright notice.
Already built six pages with EP, including Home, Services, About and Contact (the last page).
In GP customizer I set typography, colours and background for the footer. Everything OK.
Then I published, but the footer only appears on five of the six pages. Not on the contact page.
Same when I preview in EP. The footer appears on said five pages. Not on the contact page.
Although, in EP the footer does appear in the draft, but not in the preview.
What must I do (or not do) so the footer shows on the contact page.
I appreciate your help.
EttienneJuly 15, 2020 at 7:09 am #1364284DavidStaffCustomer SupportHi there,
can you provide a link to your site.
You can edit your original topic and use the Site URL Field to share the link privately.July 15, 2020 at 8:10 am #1364510EttienneHi David
I am still building my site.
How do I go about to give you access, because it is username and password protected?
Regards
EttienneJuly 15, 2020 at 8:55 am #1364570DavidStaffCustomer SupportYou can send them via the Account Issue Form:
https://generatepress.com/contact/
Please include the URL of this topic.
July 15, 2020 at 12:57 pm #1364830LeoStaffCustomer SupportYou are using Elementor Canvas on the contact page which removes all the theme’s elements (header/footer etc) – hence Canvas.
July 15, 2020 at 2:28 pm #1364921EttienneThank you for your feedback Leo.
In Elementor I changed the Page layout from Elementor Canvas to Default.
Unfortunately, the footer still does not show in the Elementor preview or in the GP customizer.
The footer does show on all the other pages.
Please help.
I’ll appreciate the solution.
Please make sure the footer shows on your side in the preview of Elementor and in the customizer of GP.
Regards
EttienneJuly 15, 2020 at 4:52 pm #1365010LeoStaffCustomer SupportHmm I’m not seeing anything too obvious here – the entire footer is removed by something.
Does the footer show up if you disable Elementor on that page?
July 16, 2020 at 2:18 am #1365253EttienneI am sitting with a red face, Leo.
Because I do not know where to disable Elementor for the contact page!
Do you a suggestion?
Thanks for helping.
EttienneJuly 16, 2020 at 8:23 am #1365794LeoStaffCustomer SupportSorry I’m not familiar with Elementor at all either.
Can you check with their support?
Maybe they can tell you why the footer isn’t showing on that page either and it’s working on other Elementor pages.
July 16, 2020 at 12:43 pm #1366039EttienneI’ll do so.
Thanks so far, Leo.July 16, 2020 at 12:45 pm #1366041LeoStaffCustomer SupportNo problem 🙂
Let me know how it goes.
July 16, 2020 at 12:47 pm #1366043EttienneWill do, Leo.
July 19, 2020 at 3:32 am #1368466EttienneHi Leo
I checked with Elementor support. Below is their feedback and I quote:
“Upon checking your website I can see there is no Footer template created with Elementor https://prnt.sc/tkhzoa
The footer is in question here is actually generated by your theme GeneratePress theme https://prnt.sc/tki0ar
As we have no control over coding for third-party plugins nor themes, we highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.”Please help. What do I now?
Best regards
EttienneJuly 19, 2020 at 8:01 am #1368756LeoStaffCustomer SupportI really don’t see how GP could be the issue here when the footer is showing on other pages which are using Elementor – did you mention that part to them?
Did you figure out how to disable Elementor on that page to test?
July 20, 2020 at 6:56 am #1369582EttienneHi Leo
You are 100% right. GP is not the issue.
I am sitting with a bit of a red face because the issue was caused due to the custom code below.
For the Contact page, I didn’t add the closing tag of </script>
My mistake. Fortunately, support at Elementor recognised my oversight. The second time around. Because I made a video with Loom.<script>
jQuery(document).ready(function($) {
var delay = 100; setTimeout(function() {
$(‘.elementor-tab-title’).removeClass(‘elementor-active’);
$(‘.elementor-tab-content’).css(‘display’, ‘none’); }, delay);
});
</script>I use the code for the accordions, so that the first item stays closed when a visitor lands on a page.
Hopefully, this code will not affect the “working” of my site.
I am not familiar with coding. Was a suggestion I found on Google.You are welcome to comment on the code, specifically if it will interfere with GP.
Or must I ask you by way of a different topic?Thanks a million for your help. I appreciate it.
Regards
Ettienne
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