- This topic has 11 replies, 3 voices, and was last updated 1 year, 2 months ago by Tom.
July 22, 2019 at 1:58 am #963884Carsten
Hi, when filling out form fields on different pages on a mobile device, the page zoom in to enlarge the fields which are activated.
This causes the page to be off set and out off frame, which again causes the page content to slide around in all directions.
To get all the page content back into the frame of the screen, you have to manually decrease the page.
I have tested this on the Twenty Seventeen theme, which not cause this and with all css deactivated, same result.
So I think this must be caused by GP, how do I solve this issue?
CarstenJuly 22, 2019 at 8:36 am #964252LeoStaffCustomer SupportJuly 22, 2019 at 11:47 am #964427Carsten
Hi Leo, this issue is on mobile only, so you have to test this on a mobile device. Now you have the url, you can check this in the register page.
ThanksJuly 22, 2019 at 12:05 pm #964439Carsten
If this is not an option for you, can I email you screen recordings of the issue?July 22, 2019 at 12:05 pm #964440LeoStaffCustomer SupportJuly 22, 2019 at 12:10 pm #964442Carsten
No it does not, the content stays inside the frame of the screen. The problem is from a users point of view, that you have to frame the page again on the screen.
Temporarily I changed the theme to Twenty nineteen, so you can se for your selfJuly 22, 2019 at 5:58 pm #964602TomLead DeveloperLead DeveloperJuly 23, 2019 at 12:06 am #964723Carsten
if you need user access, please use:
CarstenJuly 23, 2019 at 12:52 am #964749Carsten
Hi again, I discovered that the issue is on iPhone (6s) only, not on Android or iPad, this is really strange.July 23, 2019 at 9:29 am #965221TomLead DeveloperLead DeveloperJuly 23, 2019 at 11:26 am #965294Carsten
Hi Tom, that’s an interesting and very plausible explanation, I will look into that, thanks!July 23, 2019 at 4:12 pm #965459
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