- This topic has 10 replies, 2 voices, and was last updated 1 month, 3 weeks ago by David.
April 14, 2020 at 1:46 am #1238260Jovo
I am building a new site with the Generate Press Premium theme and have something I am not able to solve. As I see there is no option to attach screenshots here to show. The featured picture in my product page created by WooCommerce and Content Egg plugins looks in place when I edit and publish the post, this means on the left with respect to the title, as typical for the WooCommerce layout.
But when I check incognito the picture appears sometimes above the title and sometimes aside. Usually, the first check shows it in place, then after refreshing this same in incognito mode, the picture is always above the title. What is happening? This is GP Premium which I ordered recently.
So far, the picture seems always to be in the right place when I check in the normal (non-incognito) browser mode. Cannot check on another computer, this is the Corona virus time.
Please see this url as an example and let me know what you see, it is important that you try a few times, so refresh the page.
JovoApril 14, 2020 at 4:41 am #1238426DavidStaffCustomer Support
can you disable any cache / optimization plugins you’re using.
FYI – To share images – you will need to use an image sharing site like https://prnt.sc or provide is with the URL to an image stored in a shared directory.April 14, 2020 at 5:52 am #1238499Jovo
I have already emptied cache before contacting you, this is not a plugin, it is on the hosting level. I guess this cannot be an issue because I see different results in just two consecutive clicks.
I gave the url, so could you just click a few times and see yourself?
Not sure how this sharing site works, I have added two screenshots:
This shows the correct version:
And this shows what I get after I reload the page in incognito mode:April 14, 2020 at 6:56 am #1238545DavidStaffCustomer Support
I can see the issue. I can also see a 400 error in the developer tools console, which looks to be related to some badly cached CSS – i am not sure – which is why we need to deactivate the cache to see if that is the cause.April 14, 2020 at 7:09 am #1238568Jovo
Which tool is this?
As for the cache, I can see with my hosting Support about deactivating the cache.April 14, 2020 at 7:20 am #1238588DavidStaffCustomer Support
Visit the page in the browser – Right Click > Inspect – then go to the Console Tab and select the Red error warning.
The other thing to test is to disable all other plugins apart from GP Premium to see if there is a conflict.April 14, 2020 at 7:34 am #1238606Jovo
When you say right-click, where exactly? I am not able to see that CSS error.
If I disable WooCommerce and ContentEgg, then there will be nothing to show. So not sure how to proceed.
Would install the Health Check & Troubleshooting plugin be ok and then to ask you to check?April 14, 2020 at 7:57 am #1238786Jovo
I think cache is now disabled on the hosting level, can you see any difference?April 14, 2020 at 8:03 am #1238795DavidStaffCustomer Support
Right Click > Inspect anywhere on the product page.
It’s working correctly now and there is no Error in the console.
You may want to discuss this with your host as it looks to be how the Cache is combining the CSS is causing the issue.April 14, 2020 at 9:16 am #1238918Jovo
OK, so it seems your initial assumption was correct. Have to see with my site hosting what next. Many thanks.April 14, 2020 at 3:36 pm #1239257DavidStaffCustomer Support
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