- This topic has 7 replies, 3 voices, and was last updated 1 year, 3 months ago by Leo.
June 23, 2019 at 11:59 pm #939155Jacek
my featured images are not showing on my blog page and post pages.
The problem concerns only few selected posts and only on mobile devices.
I turned off and turned on all additional plugins, and I cleaned the cache but unfortunately the problem still occurs.June 24, 2019 at 3:57 am #939308DavidStaffCustomer Support
is this on a particular mobile browser or any particular blog page / post?
I am not seeing the issue on iOS. As you’re using a lazy loader for the images it sounds most likely to be a cache issue on the device itself.June 24, 2019 at 8:32 am #939687Jacek
I used lazy loader for a long time, but this issue happened few days ago. There is no particular browser, it occurs on every browser on android/ios.
I tried upload new (different) file and change featured image. Unfortunately, the problem still occurs.
This is an example of problematic post:
https://www.darmowyprawnik.eu/jak-napisac-odpowiedz-na-pozew-od-firmy-windykacyjnej/June 24, 2019 at 8:35 am #939691DavidStaffCustomer Support
I am not able to replicate this on iOS Chrome or Safari which sort of says the issue must be local either with the browser cache or possibly your ISP caching the content.
Can you try testing on a different wifi or mobile network?June 24, 2019 at 8:42 am #939693Jacek
We have already tested it on several devices in different parts of the country. Each smartphone used a different internet provider.
Now all cache and lazy load plugins are disabled.June 24, 2019 at 8:47 am #939698DavidStaffCustomer SupportJune 24, 2019 at 8:51 am #939707Jacek
Yes, problem is still occurring.
The site is public, so I do not mind someone else look on it too 🙂June 24, 2019 at 9:09 am #939740LeoStaffCustomer Support
Hmm does re-uploading the image help?
If not can you try disabling all plugins to see if any of them is causing a conflict?
Might be good to duplicate the problem on a staging server so we can do things to debug.
- You must be logged in to reply to this topic.