[Support request] Featured Image Disappeared on Learndash?

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Home Forums Support Featured Image Disappeared on Learndash?

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #2137353
    Ian

    Hello,

    the featured image option while editing a Learndash course has disappeared for me? It is still available for other types of posts. This problem is new as I’ve uploaded multiple featured images to other Learndash courses.

    #2137361
    Fernando
    Customer Support

    Hi Ian,

    I tried checking the specific course and was able to locate the Featured Image section.

    Kindly see: https://share.getcloudapp.com/nOu9A9nq

    May you send a screenshot of what you’re seeing from your end?

    Perhaps you’ve resolved the issue or you’re referring to something else?

    Kindly let us know. 🙂

    #2138816
    Ian

    That button literally doesn’t exist on my main account. But, when I logged into the account I gave you it showed up?

    #2138858
    Elvin
    Staff
    Customer Support

    Hi Ian,

    That button literally doesn’t exist on my main account. But, when I logged into the account I gave you it showed up?

    If this is the case, it may be user account privilege related.

    Or perhaps, page-caching.

    As for the first point, you may have to contact LearnDash’s support about it.

    As for the page-caching, you’ll have to check for any plugin that does this. You may also have to check on the hosting’s cpanel if they have this feature.

    A wise man once said:
    "Have you cleared your cache?"

Viewing 4 posts - 1 through 4 (of 4 total)
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