[Resolved] Feature Image and URL format

Home Forums Support [Resolved] Feature Image and URL format

Home Forums Support Feature Image and URL format

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1545012
    Enrico

    Hello everyone !
    I configured the Feature Image for the main page of the website.

    But something is happening that I am unable to resolve.

    If I share the url below, the image appears correctly on the share:

    https://lousamagica.com

    But if I copy the url in the browser and paste it on facebook or whatsapp to share, it automatically comes with a “/” at the end of the url, and the image changes:

    https://lousamagica.com/

    I searched the GP and saw that this image is the one that is selected as the website’s Favicon. So as I understand it, when the url has the “/” at the end, it indicates that there is no Feature Image selected and takes the favicon image.

    If anyone can give any help I will be grateful.

    #1545047
    Elvin
    Staff
    Customer Support

    Hi,

    I’m not sure I understand what you mean.

    Can you provide any screenshots or screen recording of the issue?

    I tried sharing the site url with and without “/” and it is both displaying the same image (the one with the maze).

    A wise man once said:
    "Have you cleared your cache?"

    #1545064
    Enrico

    Hello Elvin!

    Yes, the image with the maze is the correct image.

    I tried sharing on Facebook at this point and it’s really ok.

    Only when sharing on WhatsApp is the problem occurring:

    Correct image – Without “/”
    https://profiler.com.br/projetos/lousamagica/right.png

    Wrong image – With “/”
    https://profiler.com.br/projetos/lousamagica/wrong.png

    #1545169
    Elvin
    Staff
    Customer Support

    Strange.

    I’ve tested the url with and without the “/” on WhatsApp mobile and windows version and they display the same thing.

    Windows version(with “/”): https://share.getcloudapp.com/kpuNE64v

    Mobile version (with “/” on Android): https://share.getcloudapp.com/Wnul4kmP

    Can you try it on other devices?

    A wise man once said:
    "Have you cleared your cache?"

    #1545185
    Enrico

    Ok I did the test on another device and it worked.

    I believe it was cache … thanks for the cordial and fast service as always.

    #1545190
    Elvin
    Staff
    Customer Support

    I believe it was cache … thanks for the cordial and fast service as always.

    Ah right yeah that’s probably it.

    No problem. Glad to be of any help. 😀

    A wise man once said:
    "Have you cleared your cache?"

Viewing 6 posts - 1 through 6 (of 6 total)
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