[Support request] Favicon uploaded in Customizer but not showing on Chrome tab

Home Forums Support [Support request] Favicon uploaded in Customizer but not showing on Chrome tab

Home Forums Support Favicon uploaded in Customizer but not showing on Chrome tab

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #692146
    John

    Hi, I’ve uploaded a favicon, it shows on the dashboard page just fine, but not for the website or when logged out. Is there a way I can get the favicon to stick? For this website I’m using Elementor page builder.

    GeneratePress 2.1.4
    GP Premium 1.7.2
    #692165
    David
    Staff
    Customer Support

    Hi there,

    what file format are you using for the icon?
    The best method is to upload your favicon.ico to the root directory of your site.

    #692170
    John

    It’s a png. Ok so maybe I can export it into an .ico with my mac preview and install there. Would that require doing it via my cpanel for the shared hosting I’m on? Thanks.

    #692171
    David
    Staff
    Customer Support

    Thats correct via your cPanel or FTP.

Viewing 4 posts - 1 through 4 (of 4 total)
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