[Support request] Favicon uploaded in Customizer but not showing on Chrome tab

[John]

Hi, I’ve uploaded a favicon, it shows on the dashboard page just fine, but not for the website or when logged out. Is there a way I can get the favicon to stick? For this website I’m using Elementor page builder.

[David]

Hi there,

what file format are you using for the icon?
The best method is to upload your favicon.ico to the root directory of your site.

[John]

It’s a png. Ok so maybe I can export it into an .ico with my mac preview and install there. Would that require doing it via my cpanel for the shared hosting I’m on? Thanks.

[David]

Thats correct via your cPanel or FTP.

[Author]

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