- This topic has 18 replies, 5 voices, and was last updated 1 year, 2 months ago by Leo.
June 21, 2019 at 6:00 am #936843Jeff
Is it possible to have the favicon show on media files opened from the site, similar to https://docs.generatepress.com/wp-content/uploads/2018/07/hooks-postspage.png? In both Chrome and Opera, for my site in general, the favicon is working fine; but for media files, a generic icon shows instead. Based on things I’ve read, I tried removing the site icon in the customizer and loading it to the site’s root folder, but that didn’t help.
GP is awesome, and I love all the online support! My apologies if I’ve overlooked an existing solution to this.June 21, 2019 at 9:04 am #937178LeoStaffCustomer SupportJune 21, 2019 at 9:12 am #937187Jeff
The info I sent in the URL field included the home page (where the favicon works correctly) and an image URL (where the favicon does not work correctly). The site is in development and so is password protected; so I included login info, too. If that does not clear things up, please let me know how to securely re-send that information.
Thanks!June 21, 2019 at 9:33 am #937213LeoStaffCustomer Support
I see a bunch of random letters which makes it very hard to read.
Can you edit that field so it only includes the URL of the page in question, then send in the login info using Account Issue here:
Please include the following information:
– The URL of this topic.
– Username and password.June 21, 2019 at 9:43 am #937225Jeff
Done. Sorry for all the %20’s. : )June 21, 2019 at 9:53 am #937240LeoStaffCustomer SupportJune 21, 2019 at 10:00 am #937245Jeff
In the browser’s tabs, look at the favicon for that link, then the favicon for the site’s home page. I’d like site’s favicon to show everywhere, including on media pages, like it does on the homepage.June 21, 2019 at 1:42 pm #937434TomLead DeveloperLead Developer
We add the favicon.ico file to the root directory of our website via FTP/File Manager. This makes it so the favicon works regardless of the page we’re viewing.
Let me know if you need more info 🙂June 21, 2019 at 1:47 pm #937435Jeff
Thanks for the response. Is it as simple as putting the favicon.ico file in the root directory and removing the site icon in the customizer? That’s what I already tried, but it didn’t work. Wondering whether there’s more to it or if I just did it incorrectly.
Thanks.June 21, 2019 at 1:48 pm #937437TomLead DeveloperLead DeveloperJune 21, 2019 at 1:51 pm #937438Jeff
Thanks! I thought I cleared all caches, etc., but apparently not. I’ll try again and let you know if I figure out where I went wrong.June 21, 2019 at 3:02 pm #937454TomLead DeveloperLead DeveloperJune 24, 2019 at 5:21 am #939373Jeff
Turns out this was indeed user error. Long story short, I made a mistake in FTP. Everything is working as intended now.
Thanks so much for your patience and help. As I mentioned up front, I love GP, and I’ve always appreciated all the support documents on your site. Now I can add to that gratitude for being supported directly!June 24, 2019 at 8:57 am #939721TomLead DeveloperLead DeveloperNovember 21, 2019 at 8:47 am #1070984Taaj
I do need more info. How do I add the favicon.ico file to the root directory of my website. The favicon file I added via the customizer was a .png file not a .ico.
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