[Support request] Excerpt word count' does not work as before

[Jordan]

Hi support,
my excerpt word count does not work as before.
I’m using Thrive Architect for all of my posts. It works perfectly before but these couple day when I checked my website again then it doesn’t work.
I dont know what setting did I change…(that’s the problem)
Can you help me?

https://tinyurl.com/y2ld52jn

https://tinyurl.com/yxqxrobt

[David]

Hi there,

is this only effecting the latest post?

[Jordan]

Hi David,
It’s effecting couple posts.

https://3csilo.com/

as you can see, there are 2 posts that effected.

[David]

Anything different about those two posts ? Such as using a custom excerpt?

[Jordan]

Nope.
I deactivated some of the plugins and check the HTML code for the post…
There’s nothing different about it.

[Leo]

Looks like you are using custom excerpt now?

If you want to identify the issue, then try disabling all plugins except GP Premium.

[Author]

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