[Resolved] Error 500 downloading content

[Francois]

When installing premium plugin, at the last step (download content) I get a 500 error.

No way to download the demo content

Thanks for feedback.

Francois

[Leo]

Hi there,

Can you take a look at this section and see if it helps?
https://docs.generatepress.com/article/error-codes-importing/#server-error-500

Let us know 🙂

[Francois]

[31-Oct-2018 21:11:30 UTC] PHP Fatal error: Uncaught Error: Class ‘XMLReader’ not found in /var/www/service/wp-content/plugins/gp-premium-1/sites/libs/wxr-importer/WXRImporter.php:124
S

[Leo]

Can you contact your host and ask them to install php-xml (XML Reader class)?

That should solve the problem.

https://generatepress.com/forums/topic/xml-reader-not-found-while-importing-sites/#post-568941

Let me know 🙂

[Francois]

It’s installed (php-xml on Debian 9), but still same error

[Leo]

That’s weird.

Last thing to check before I forward it to Tom.

Can you try disabling all plugins except GP premium just to make sure there aren’t any plugin conflicts?

Thanks and let us know 🙂

[Francois]

Now it’s OK, had to restart Apache. Thx!

[Leo]

Glad it’s working 🙂

[Author]

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