Home › Forums › Support › Error This topic has 20 replies, 3 voices, and was last updated 4 years, 6 months ago by Tom. Viewing 15 posts - 1 through 15 (of 21 total) 1 2 → Author Posts September 2, 2019 at 2:09 pm #999466 Victor When this personalizing the site I can not see the preview of the changes. Shipping attached image. September 2, 2019 at 2:10 pm #999467 Victor View post on imgur.com September 2, 2019 at 2:13 pm #999470 LeoStaff Customer Support Hi there, Can you first disable all plugins except GP premium to eliminate any conflicts? Let me know π September 2, 2019 at 2:17 pm #999476 Victor Already deactivate all, except Really Simple SSL, but the problem continues September 2, 2019 at 2:20 pm #999477 LeoStaff Customer Support Can you try another browser or incognito mode to see if there is a browser conflict? Next thing to check is the memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/ Let me know π September 2, 2019 at 2:28 pm #999479 Victor The same happens in another browser, in normal and incognito mode. But in others websites that changed the theme I don’t have that problem September 2, 2019 at 2:36 pm #999484 LeoStaff Customer Support What about the memory limit? September 2, 2019 at 3:17 pm #999501 Victor I already increased the limit to 1024 MB, but the problem continues September 2, 2019 at 3:36 pm #999505 LeoStaff Customer Support So just to make sure, the customizer loads find when using a twenty series WP theme? If so can you provide dashboard access with all other plugins disabled for me to have a look? You can send the dashboard access using Account Issue here: https://generatepress.com/contact/ Please include the following information: β The URL of this topic. β Login URL. β Username and password. September 2, 2019 at 3:43 pm #999511 Victor https://noticiasespana.es/ September 2, 2019 at 4:01 pm #999517 LeoStaff Customer Support Can’t replicate the issue when I tried: https://www.screencast.com/t/huSY4d8VRgXs Do I have to do anything to get the error to happen? September 2, 2019 at 4:27 pm #999532 Victor September 2, 2019 at 4:39 pm #999534 LeoStaff Customer Support Hmm I tried another browser and it also worked. I have a feeling it’s a browser issue. What browser are you using? Can you try chrome incognito mode? Do you happen to have another device to test? Let me know π September 2, 2019 at 4:54 pm #999540 Victor Firefox and Chrome September 2, 2019 at 5:05 pm #999541 LeoStaff Customer Support Ok with chrome incognito mode. Right-click during the preview and click Inspect, go to the Console tab, do you see any errors? Author Posts Viewing 15 posts - 1 through 15 (of 21 total) 1 2 → You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In