- This topic has 5 replies, 2 voices, and was last updated 1 month ago by David.
December 12, 2021 at 12:24 am #2046207Abhishek
I’m encountering ‘ERR_HTTP2_PROTOCOL_ERROR’ issue while returning back to the Page editor.
Most frequently I run into this error Clicking on the Edit Page.(Dashboard>Pages>About> Edit)
Problem is also encountered on a few Woo Commerce Pages like:
– Items Low in Stock
– Sales Reports etc..
I had earlier got in touch with the Elementor Team who did a diagnosis and found the issue with
– Yoast SEO
– GP Premium
Deactivating these two plugins, resolves the problem.
Could someone please get in touch & assist me with this.
Abhishek V.December 12, 2021 at 9:44 am #2046640DavidStaffCustomer Support
there isn’t anything in GP – and I doubt in Yoast – that would cause this kind of error.
The reason for that type of error can be many, from a bad SSL implementation to a bad header request to not enough memory allocation.
What happens if you disable Elementor – does the error go away ?December 12, 2021 at 11:43 pm #2047076Abhishek
Thanks for your swift reply.
We did try deactivating Elementor as well and still encountered the issue.
Only time the issue went away was when we disable GP.
However, as suggested by you. I shall get in touch with our Hosting Provider and get them to
– Flush Cache
– Update/Reauthorize the SSL on our website.
– Increase memory allocation.
Please do give me a day or two to update you & get a word back from the Hosting Provider.
Thank You again!December 13, 2021 at 4:31 am #2047333DavidStaffCustomer Support
Of course – let us know how you get on!
One thing to check – do you have any custom functions in a child theme or in the GP Hook Elements – as there could be a problem there that would be eliminated when disabling the theme or GPPDecember 13, 2021 at 11:42 pm #2048295Abhishek
You’re right, there are a few snippets.. Could be the cause too.
I shall try deactivating them without deactivating GP and check if the issue still occurs..
In the mean while I have also asked our Hosting Providers to re-issue and install the SSL Certificate.December 14, 2021 at 2:16 am #2048414
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