[Support request] ERR_HTTP2_PROTOCOL_ERROR

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Home Forums Support ERR_HTTP2_PROTOCOL_ERROR

  • This topic has 5 replies, 2 voices, and was last updated 1 month ago by David.
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  • #2046207
    Abhishek

    Hey,
    I’m encountering ‘ERR_HTTP2_PROTOCOL_ERROR’ issue while returning back to the Page editor.

    Most frequently I run into this error Clicking on the Edit Page.(Dashboard>Pages>About> Edit)
    Problem is also encountered on a few Woo Commerce Pages like:
    – Items Low in Stock
    – Sales Reports etc..
    – Analytics
    – Marketing

    I had earlier got in touch with the Elementor Team who did a diagnosis and found the issue with
    – Yoast SEO
    – GP Premium

    Deactivating these two plugins, resolves the problem.
    Could someone please get in touch & assist me with this.

    Best Regards,
    Abhishek V.

    #2046640
    David
    Staff
    Customer Support

    Hi there,

    there isn’t anything in GP – and I doubt in Yoast – that would cause this kind of error.
    The reason for that type of error can be many, from a bad SSL implementation to a bad header request to not enough memory allocation.

    What happens if you disable Elementor – does the error go away ?

    #2047076
    Abhishek

    Hi David,
    Thanks for your swift reply.

    We did try deactivating Elementor as well and still encountered the issue.
    Only time the issue went away was when we disable GP.

    However, as suggested by you. I shall get in touch with our Hosting Provider and get them to
    – Flush Cache
    – Update/Reauthorize the SSL on our website.
    – Increase memory allocation.

    Please do give me a day or two to update you & get a word back from the Hosting Provider.
    Thank You again!

    #2047333
    David
    Staff
    Customer Support

    Of course – let us know how you get on!
    One thing to check – do you have any custom functions in a child theme or in the GP Hook Elements – as there could be a problem there that would be eliminated when disabling the theme or GPP

    #2048295
    Abhishek

    Oh…
    You’re right, there are a few snippets.. Could be the cause too.
    I shall try deactivating them without deactivating GP and check if the issue still occurs..
    In the mean while I have also asked our Hosting Providers to re-issue and install the SSL Certificate.

    #2048414
    David
    Staff
    Customer Support

    keep us posted on your findings!

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