Archived topic

Email activation failed. This email does not exist in our records.

3 replies · Started by marcel on March 2, 2016

Viewing posts 1–4 of 4

March 2, 2016 at 11:59 am #176623

Want updates served directly to your Dashboard? Activate the email you purchased your add-ons with here. "
i try whith my email and "Email activation failed. This email does not exist in our records."

March 2, 2016 at 1:15 pm #176666

Hi Marcel,

We no longer do email activation (our servers were being hammered with requests).

Can you try manually updating and then entering your license key?: https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

Let me know :)

March 16, 2016 at 10:14 am #179714

Hi Tom,

I just found this thread having had the same issue with a new installation of GeneratePress. I've input the license key for my new website and everything is fine.

However, do I need to change all my existing sites that were using the email to get updates, or will they still be working OK?

March 16, 2016 at 11:24 am #179734

Those sites using email activation should have updates available. If not, you'll want to manually update.

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