[Support request] Eliminate white border

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Home Forums Support Eliminate white border

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #871918
    Graham

    I am trying to eliminate the white border between the body and the content (see screenshot). I understood that getting the premium theme would enable that, but I cannot see a setting.

    Please advise!

    Hmm, I can’t see a way to add a screenshot.

    #871930
    Leo
    Staff
    Customer Support

    Hi there,

    The premium plugin doesn’t have border add-on so the border is likely added with some CSS.

    Any chance you can link us to the site in question?

    You can edit the original topic and use the private URL field.

    Let me know ๐Ÿ™‚

    #871984
    Graham

    I can’t link you as it runs on a desktop server with no outside connectivity.

    How can I add a screenshot so that you can see?

    #872022
    Leo
    Staff
    Customer Support

    Screenshots don’t help in a situation like this unfortunately as I need to see the code that’s adding the border.

    Did you import any sites from our site library?
    https://generatepress.com/site-library/

    #872034
    Graham

    No

    #872038
    Leo
    Staff
    Customer Support

    Then unfortunately I need to see the site in question to tell where the border is coming from.

    I can assure you that there isn’t any default border added to the theme or premium plugin.

    Any chance you can take it live so I can see?

    You can upload a screenshot using a service like this but I might not be able to tell what the issue is:
    https://postimages.org/

    Let me know ๐Ÿ™‚

    #872380
    Graham

    There is NO guidance you can offer without looking (I assume with admin privilidges?) ?

    #872386
    David
    Staff
    Customer Support

    Hi there,

    we would not need admin access to the site, just simply being able to visit the site would suffice.
    If not possible, then as Leo mentioned use a sharing service to post links to images. If you have dropbox, google drive or any other hosted service you can upload your images to them and provide us a link to that repository.

    #872415
    Graham

    Hi David,

    This is a link to a screenshot: https://www.dropbox.com/sh/ujrjdwttna2krhk/AADHLgmkH5hl3kzOgG0SOGeJa?dl=0

    Cheers

    Graham

    #872421
    David
    Staff
    Customer Support

    Are you using Elementor to add the content?

    #872435
    Graham

    Yes, Elementor and E Pro.

    #872444
    David
    Staff
    Customer Support

    Then you need to set the Page to use the Page Builder container, this will remove the Padding from the content. You can do it on a page by page basis with:

    https://docs.generatepress.com/article/layout-metabox-overview/

    Or you can use the Layout Element to do apply this conditionally:

    https://docs.generatepress.com/article/layout-element-overview/

    #872514
    Graham

    Hi David,

    I think I’m missing something here. I cannot find the illustrations and the menu layouts appear to be completely different.

    I going to GP in the sidebar and choosing Layout Options.

    Sorry to be dense, but a breadcrumb path to the correct area would help.

    Cheers

    #872712
    David
    Staff
    Customer Support

    Hi there,

    maybe try the Second Option with the Layout Element. If you’re intending to use Elementor on all of your site then you can select the Entire Site Display rule.

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