[Resolved] Elements is not working

Home Forums Support [Resolved] Elements is not working

Home Forums Support Elements is not working

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #648980
    Ahmadou Lo

    Hi there i have problem with the new Elements plugin i activate it but it is not working with my site it will show only a white screen i hope to get some help thank you.

    #649313
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Your entire site is white with Elements activated? Or only when trying to add Elements?

    Can you check your error_log file on your server for any recent errors?

    #649316
    Dinant

    I have the same problem. I have disabled the page header and added an Element of type Header but the background image is not shown.

    #649318
    Tom
    Lead Developer
    Lead Developer

    That sounds like a separate issue – any chance you can open a new topic and include the URL to your site?

    Thanks!

    #649403
    Ahmadou Lo

    Hi Tom it’s when I try to add elements.

    #649409
    Tom
    Lead Developer
    Lead Developer

    Anything in your error_log file?

    #649426
    Ahmadou Lo

    I don’t see any error_log but it is still blank

    #649430
    Tom
    Lead Developer
    Lead Developer

    Can you contact your host and ask them where you can find the error_log file? Without a specific error, we’re not able to know what’s going on.

    #649433
    Ahmadou Lo

    ok i will open my cpanel

    #649515
    Ahmadou Lo

    Hi i add these inside wp-config.php file define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    #649521
    Tom
    Lead Developer
    Lead Developer

    And are any errors visible on that white page?

    As a guess without seeing any errors, try increasing your PHP memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/

    #649545
    Ahmadou Lo

    i upgrade it to 128 since long time but it doesn’t show any error_log it is just blank

    #649546
    Tom
    Lead Developer
    Lead Developer

    Any chance you can send me temporary admin login details?: https://generatepress.com/contact

    #649550
    Ahmadou Lo

    i send you the admin now

    #649620
    Tom
    Lead Developer
    Lead Developer

    I just released a fix for this in GPP 1.7.1.

    Thanks! 🙂

Viewing 15 posts - 1 through 15 (of 17 total)
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