Home › Forums › Support › Elements is not working This topic has 16 replies, 3 voices, and was last updated 5 years, 7 months ago by Tom. Viewing 15 posts - 1 through 15 (of 17 total) 1 2 → Author Posts August 15, 2018 at 4:13 am #648980 Ahmadou Lo Hi there i have problem with the new Elements plugin i activate it but it is not working with my site it will show only a white screen i hope to get some help thank you. August 15, 2018 at 8:08 am #649313 TomLead Developer Lead Developer Hi there, Your entire site is white with Elements activated? Or only when trying to add Elements? Can you check your error_log file on your server for any recent errors? August 15, 2018 at 8:11 am #649316 Dinant I have the same problem. I have disabled the page header and added an Element of type Header but the background image is not shown. August 15, 2018 at 8:13 am #649318 TomLead Developer Lead Developer That sounds like a separate issue – any chance you can open a new topic and include the URL to your site? Thanks! August 15, 2018 at 9:10 am #649403 Ahmadou Lo Hi Tom it’s when I try to add elements. August 15, 2018 at 9:14 am #649409 TomLead Developer Lead Developer Anything in your error_log file? August 15, 2018 at 9:24 am #649426 Ahmadou Lo I don’t see any error_log but it is still blank August 15, 2018 at 9:26 am #649430 TomLead Developer Lead Developer Can you contact your host and ask them where you can find the error_log file? Without a specific error, we’re not able to know what’s going on. August 15, 2018 at 9:27 am #649433 Ahmadou Lo ok i will open my cpanel August 15, 2018 at 10:18 am #649515 Ahmadou Lo Hi i add these inside wp-config.php file define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true); August 15, 2018 at 10:21 am #649521 TomLead Developer Lead Developer And are any errors visible on that white page? As a guess without seeing any errors, try increasing your PHP memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/ August 15, 2018 at 10:46 am #649545 Ahmadou Lo i upgrade it to 128 since long time but it doesn’t show any error_log it is just blank August 15, 2018 at 10:47 am #649546 TomLead Developer Lead Developer Any chance you can send me temporary admin login details?: https://generatepress.com/contact August 15, 2018 at 10:53 am #649550 Ahmadou Lo i send you the admin now August 15, 2018 at 11:39 am #649620 TomLead Developer Lead Developer I just released a fix for this in GPP 1.7.1. Thanks! 🙂 Author Posts Viewing 15 posts - 1 through 15 (of 17 total) 1 2 → You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In